Job Summary: Researches, develops, designs, and tests communications systems, networks and equipment. Performs engineering studies to obtain data on new equipment and systems developments in communications field and adaptability of equipment to existing system. Works with analysts to conduct studies on communications systems and equipment, such as present and projected volume of communications, effectiveness and adequacy of system, and estimated equipment costs. Includes supervisory and paraprofessional positions: Analyzes reports, records, and recommendations to determine whether equipment should be repaired or replaced, additional equipment installed, or newly developed equipment acquired, considering such factors as predicted volume of communications traffic, acquisition and installation costs, and estimated improvement in efficiency and effectiveness of operations, and changes in operational procedures resulting from new system installation. Prepares recommendations for acquisition of newly developed, additional, or replacement equipment based on analyses for action by the analyst and management. Works with Network engineers to advise on telecommunication impact to network infrastructure. Has an understanding of network design and methods. Prepares equipment specifications and floor plans for installation in offices or departments. Works with management on contacting vendors to arrange for bids for lease or purchase of equipment. Coordinates equipment installation and maintenance activities with operations to avoid disruptions in communications and ensure efficiency of operations. Performs a variety of tasks such as leading and directing technicians as the senior technician in the absence of the Manager as well as doing day to day technician work such as working on the Avaya phone system and completing repair and service requests when necessary. A wide degree of creativity and latitude is expected. Reports to Telecommunications Manager.

Avaya Aura

• Communication Manager

• Breeze

• Presence

• Media Server

• Media Gateways

• System Manager

• Session Manager

• Session Border Controller

• Call Center Elite

• Equinox

• Experience Portal

• Messaging

• Infinity Platform

• Virtual Platform

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