Summary:

This position is responsible for processing Super Service claims according to company guidelines with settlement authority up to $3,500, as well as providing claims customer service to agents, policyholders, and claimants.

Functions:

• Process first party auto claims according to company guidelines and in compliance with the Unfair Claims Practices Act.
• Receive incoming loss reports, verify policy coverages, and document for review by CSR and Subro Claims Supervisor.
• Verify policy coverage of assigned losses.
• Investigate and evaluate assigned Super Service claims for proper settlement.
• Assign independent adjusters and appraisers when necessary.
• Pursue subrogation, salvage, and third-party liability contribution.
• Notify CSR and Subro Claims Supervisor of all claims that exceed settlement authority of $3,500.
• Establish proper reserves on assigned claims.
• Issue payments to vendors with prior management/Claims Representative approval.
• Assist CSRs with end of day, month-end, and quarterly reports.
• Report claim complaints, questionable claim submissions and possible fraud to CSR and Subro Claims Supervisor.
• Perform other duties as assigned by CSR and Subro Claims Supervisor.

• High school or equivalent education required.
• Ability to learn basic knowledge of insurance coverages written by the company required.
• Effective communication skills required.
• Ability to understand basic insurance terms and law required.
• Ability to learn through on-the-job training required.
• Ability to work effectively with company computer systems required.
• Willingness to participate in insurance related study courses preferred.
• Ability to work flexible hours, travel to all organization offices (including in Pennsylvania, Ohio, and South Dakota) and travel to vendor work sites required.
• Ability to work in an office environment with moderate noise level, remain in a stationary position and operate a computer a majority of the time required.
• Ability to move throughout the office to access work materials and to move work materials weighing up to ten pounds daily required.
• Ability to perform the essential functions of the job with or without reasonable accommodation required.