*The required hours in this role are Mon - Fri, 12PM EST - 8:30PM EST. Candidates in any time zone are welcome to apply. Some weekend hours may be required on an as-needed basis for high-volume times of the month.*

About the Role:

We are looking for an experienced title insurance closer who is great at multi-tasking and enjoys providing excellent customer service while working in a fast-paced, team-oriented environment!

Responsibilities:

• Monitor closing calendar reporting to ensure that closings are being scheduled, coordinated, and completed on time
• Maintain responsibility for any unresolved curative items on files in the closing pipeline by coordinating with the appropriate teams and communicating updates and status to the client
• Enter closing disclosure data (e.g., lender closing costs, payoff amounts, taxes, interest rates) into the system
• Coordinate with lenders to balance closing disclosure figures by providing revisions when necessary
• Calculate interest and payoff figures
• Research property tax payment status and amounts
• Schedule notaries/attorneys based on requested signing details
• Prepare, review, and electronically deliver closing packages for closing
• Heavily communicate updates, delays, and other information to all parties to the transaction (e.g., lenders, borrowers, notaries)
• Liaise with other departments and third parties in order to coordinate effectively
• Coordinate and provide answers to questions received from notaries, or consumers, from the closing table
• Resolve escalated issues by personally following through on identifying a solution, communicating to all parties, and/or coordinating with Client Services and Senior Leadership
• Ensure all incoming calls, emails, and other communications are answered/responded to in a timely manner
• Ensure that all state specific compliance requirements/processes are met and adhered to
• Manage varying client expectations and requirements
• Complete tasks and respond to emails/phone calls in adherence with Company and Department SLS (Service Level Standards)
• Other duties as assigned

Skills and Requirements

• 2+ years of closing (title insurance) experience required
• 2+ years of national or multi-state experience required
• ResWare experience preferred, but not required
• Computer proficiency required
• Excellent written and verbal communication
• Comfortable with problem-solving and identifying solutions
• Ability and desire to work in a fast-paced, team-oriented work environment
• Strong multi-tasking skills, time management, and work ethic
• High attention to detail and an aptitude for working with numbers
• Excels when working with tight timelines and aggressive goals
• Commitment to a culture of positivity and high performance
• Values constructive feedback and thrives on constant improvement and learning
• Capable of tactfully handling high-pressure customer service situations

Job Type: Full-time

Pay: $25.00 - $28.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you available to work Mon - Fri, 12PM EST - 8:30PM EST?

Experience:

• Multi-State Title Insurance Closing: 2 years (Required)

Work Location: Remote