Duties Description The incumbent of the Business System Analyst 1 position may be responsible for eliciting, analyzing, validating and documenting business requirements and managing business functional needs of end users and stakeholders of the Human Services Call Center. The Business System Analyst 1 may also be responsible for analyzing system defects and providing solutions.

Duties may include but are not limited to:

Define business rules: meet with business partners to conduct interviews, surveys, perform analysis and conduct research on current business processes, lines of business, call procedures and break down all calls into operational needs.

Create and maintain Knowledge Base.

Continuous interaction with business partners: provide feedback on calls handled, identify content needs and review upcoming expectations.

Provide ongoing production support by assisting to resolve operational systems problems.

Provide Support to the agency in development, maintenance, implementation, and operation of numerous computer application systems.

Assist in development of requirements for existing system fixes and enhancements and contributes to higher level analysis for developing systems.

Serve as a liaison between business and IT staff handling the coordination and analysis of production issues with technical staff and escalating problems and issues to supervisory staff as needed.

Develop subject matter expertise to assist across all phases of the system development life cycle including development, testing, training, implementation and post implementation support.

May perform supervisory duties.

Additional duties will be discussed in detail during the interview.

Minimum Qualifications Trainee 1 Two-year traineeship (Business Systems Analyst 1 Trainee 1 & 2 = Grade 14 and 16 and leading to Business System Analyst 1 Grade 18 is available.

One year of permanent competitive or 55b/c service in this title or in a title eligible for 70.1 or 52.6 transfer.

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS)*

This position may be designated 55 b/c and is subject to verification of applicant eligibility.

Full Title: A bachelor’s degree and two years of business analysis experience in a largescale automated system such as a customized Oracle People Soft application, performing the following: citing requirements as the foundation for the solution to the organization's business needs;
identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or product/service to fulfill the business requirements; describing in a written document what the system, process, or product service must do in order to satisfy the established business requirements; validating requirements throughout the product/system development life cycle (SDLC); and developing test plans/scenarios and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, and/or communicating with stakeholders.

Trainee 2: A bachelor's degree and one year of professional business analysis experience, which includes: eliciting requirements as the foundation for the solution to the organization's business needs; identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or product/service to fulfill the business requirements; describing in a written document what the system, process, or product service must do in order to satisfy the established business requirements; validating requirements throughout the product/system development life cycle (SDLC); and developing test plans/scenarios and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, and/or communicating with stakeholders. Juris Doctor, master's or higher degree in a related field can substitute for one year of specialized experience.



Trainee 1: A bachelor's or higher degree.

Some positions may require additional credentials or a background check to verify your identity.