Description

Job Description

We are looking for an Operations Technology Professional (OTP) Trainee to actively support the OTP Pro. This person will support the development and execution of our in-restaurant technology, ensuring that all equipment functions at the highest level for our customers and crew. OTPs are essential to running great restaurants. They elevate expertise and ensure end users — managers, crew, and customers — can effectively use the technology in the restaurants. This person will receive on-the-job training to gain experience and confidence with the systems.

This entry level position provides training for advancement to OTP 1, OTP 2, and OTP Pro.

This person will be trained to identify and label equipment, and must have a basic understanding of computer concepts, use of basic technology terminology, and must be able to quickly learn basic knowledge of equipment in the following areas of each store:

• Customer Area
• Drive Thru
• Drive Thru Cashier
• Front Counter
• Front Counter Pick Up
• Kitchen

Qualifications

• Responsible with good attention to detail and strong time management skills
• Strong communication skills with the ability to effectively communicate technology issues, outcomes, needs and costs
• Self-motivated with a thirst for knowledge
• Flexible availability as some upgrades or equipment replacements must be completed during late evenings or early mornings. Weekend availability and on-call availability may be needed on occasion
• Ability to travel to restaurants located in Goshen, Elkhart, Wakarusa, Ligonier, Syracuse
• Ability to lift up to 50 pounds
• Must be 18 years old to apply
• Bi-lingual a Plus

If hired, Applicant will obtain hands on experience with replacing/troubleshooting, Registers, Credit Card Readers, Controllers, Printers, replacing non-working equipment with Pre-Imaged Registers, KVS Controllers, ORB Controllers, Printers, Cables and much more. They will shadow an OTP Pro during training period and will assist during upgrades and updates.

This person will also be trained to provide On-site & Remote Tech Support, and work with other support vendors.

Perks and Benefits

• Competitive pay
• 4 college credit hours for attending OTP Pro class
• Paid time off
• Tuition reimbursement and/or educational assistance through Archways to Opportunity
• Employee discounts and free meals during shifts