• Operates company owned vehicles safely to provide bus and paratransit services.
  
• Performs pre-trip and post-trip inspections to ensure equipment is mechanically sound and complete all documentation as required.
  
• Maintains knowledge of and adherence with all Mountain Line policies, procedures, and safety requirements.
  
• Responsible for safe operation of transit vehicles and adherence to traffic regulations.
  
• Provides safe, timely and courteous service to all Mountain Line passengers.
  
• Promotes and supports a culture of workplace safety.
  
• Operates transit vehicles in inclement weather safely, while adhering to all regulations including FTA, ADA, and traffic laws.
  
• Prepares accurate, respectful, timely, and legible documentation when needed, including but not limited to accident and incident reports.
  
• Delivers honest, accurate, respectful, and trustworthy communication with passengers and co-workers.
  
• Provides exceptional customer service to all passengers in accordance with the Mountain Line Mission and Core Values.
  
• Maintains a professional company image while working and in cooperation with the City of Flagstaff and Coconino County representatives.
  
• Attends scheduled trainings and meetings.
  
• Understands current passes, fares, and assists customers with paper fare solutions.
  
• Assists with passenger questions concerning pass operations, changing policies, and riding procedures.
  
• May assist with on-the-job training for new operators.

Safety Statement

This is a safety-sensitive position subject to the rules and regulations of the Drug and Alcohol Policy and the required testing policy per the Federal Transit Administration (FTA) and Arizona Department of Transportation (ADOT). The incumbent is required to fully comply with all operational safety rules and regulations established by Mountain Line.

Attendance

Confidentiality

This position is expected to respect and maintain employee and customer confidentiality.

Knowledge, Skills, and Abilities

Knowledge

• State and Federal Transportation Regulations.
  
• English language usage; including spelling and vocabulary for written and verbal communication with other staff and customers.
  
• Procedures for safe operation of equipment.
  
• Flagstaff streets, businesses, outside service entities and non-profit organizations, and scheduled routes.

Skills & Abilities

• 2-way radio communication etiquette.
  
• Maintaining composure in crisis situations.
  
• Operate fare console and reader.
  
• Operate GPS navigation terminals.
  
• Use prudent judgment and problem-solving skills to make reasonable and appropriate decisions and recommendations in adherence with all Mountain Line policies, procedures, and safety requirements.
  
• Follow oral and written instructions in English.
  
• Sit for long periods of time.
  
• Prepare legible and accurate reports and documentation.
  
• Interact with a culturally, physically, and mentally diverse population.
  
• Establish and maintain effective working relationships with supervisors and co-workers.
  
• Be able to perform the essential functions of the job.
  
• Multi-task in a noisy environment which is prone to frequent interruptions and operate vehicle safely.
  
• Work safely and support culture of workplace safety.
  
• Maintain a positive work environment.

Working Conditions, Exposure to Risks and Physical Dangers

Because of the potential exposure associated with the work, incumbents in this job are required to follow all Mountain Line safety procedures, manuals, and guidelines. Additionally, incumbents are required to properly don safety-related clothing, protective hard hats, gloves, footwear, tools and equipment, and other safety-related gear.

Education Requirements

• High-School Diploma, GED, or equivalency.

Similar Work Experience

• Minimum of 6 months’ work experience in public bus transportation.

Licenses, Training and/or Certifications Required

• Must possess an Arizona Class B CDL license with Passenger endorsement, air brake, and medical card.

Substitution

None.

Mountain Line is an equal employment opportunity employer.