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This is a Hybrid Work Eligible position. You will be required to come into the Operations Center in Berrien Springs, MI as needed to ensure business needs are met.
ABOUT HONOR:
At Honor Credit Union, we’ve been putting members first since 1934. Our team remains true to our member promise: Providing Solutions For Your Financial Success. Honor members enjoy extraordinary member service at 27 branches, and worldwide through online banking.
OUR TEAM:
As a team member at Honor Credit Union, you are genuinely part of a family. We leave the term "employee" at the door because you're much more than that; you're a valued member of the Honor Team and its success. We don't settle for good; we aspire to be great, and that starts with the individuals that live out the "I Am Honor" promise every day.
At our core, we are obsessed with providing extraordinary member experience with solutions for financial success. We are rooted in the belief that finances don't have to be intimidating and giving back to the communities we serve is essential. We are made up of outgoing, positive, friendly, and highly experienced people, which creates an inclusive, stimulating atmosphere. Smiling is the epitome of our culture, and like kindness, we believe smiling is contagious - it's no accident that you'll find a smiley face on all things Honor.
COMMITMENTS TO LIVING "I AM HONOR":
Act with Urgency and Care - You have the direct authority and responsibility to act and seek out solutions.
The Platinum Rule - Treat others the way they want to be treated.
Make the Connection - Develop genuine relationships so you can provide a "WOW" experience.
See a Need, Fill a Need - Seize opportunities to help others meet their needs, whether they are known or unrealized.
Reason over Rules - Make decisions that are good for the person and good for Honor.
Cultivate Peace & Love - Uphold an environment where diversity is celebrated, kindness is contagious, and everyone belongs.
WHAT WE ARE LOOKING FOR:
Accountable for guiding, onboarding, providing internal education, cross-selling, and delivering exceptional service to business members in relation to all Treasury Management products and services.
Expected to timely communicate, test, and resolve Treasury Management product issues.
Ensures detailed and accurate onboarding, along with proper documentation and system configuration.
Maintains strong relationships with business members and seeks out internal cross-selling opportunities that deepen the relationship.
Helps onboard new products and services into the Treasury Management system, provides necessary training, and supports all Treasury Management product upgrades.
Working with the Director of Commercial Credit & Operations, appropriately develops and maintains Treasury Management system setup, processes, and procedures.
Actively seeks recommendations to enhance processes, procedures, and products as necessary.
Collaborates with internal teams and external vendors to appropriately configure, test, maintain, and onboard new employees and products.
WHAT WE EXPECT FROM YOU:
EDUCATION/CERTIFICATION:
High School diploma or equivalent. College degree preferred.
EXPERIENCE REQUIRED:
Three years minimum of prior banking or credit union experience.
One to three years of similar or related experience in Treasury Management is preferred.
Smartsheet Project Platform experience is preferred.
KNOWLEDGE/SKILLS/ABILITIES:
Must have a demonstrated ability to keep finances in order.
Strong listening, verbal, and written communication skills.
Be self-directed and able to work with minimal supervision.
Strong project management skills, well-organized and have an excellent eye for detail.
At all times follow the core values of credit union - honesty, truth, respect, and integrity.
Handle issues with tact, diplomacy, and an appropriate sense of urgency.
Understands and complies with all applicable laws and regulations.
Must be highly detailed.
Exceptional problem-solving skills.
WHAT’S IN IT FOR YOU:
Honor has excellent benefits for all full and part time team members. We offer:
Medical with prescription coverage, Dental, and Vision.
401k employer contribution & matching program.
Paid time off and paid holidays (including your birthday!).
Paid community volunteer hours.
Wellbeing spending account.
Various discounts on credit union products and services for team members & their families.