Research questions using internal tools, IRS resources, and AI-supported systems. You take ownership of customer support by researching answers, adapting……
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Handles incoming communication (phone calls, emails, etc.) to the company main phone line, fax line and/or website. Associates’ degree in related field.…
Professional and efficient delivery of food from kitchen to the correct table. Assuring that kitchen understands completely all special food requests.…
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4–6+ years of experience in data engineering or related field. Excellent communication skills with the ability to work with both technical and non-technical……
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Why This Role Matters
By meeting clients with deep expertise and genuine empathy, you transform one of the most stressful financial moments of a person’s year into an empowering experience.
Mandatory Requirements
Must live and be legally authorized to work within the US.
Must have an active 2027 PTIN by start date.
Visa sponsorship is not available for this role.
Guide customers through their tax returns in real time, helping them make sense of complex situations and complete their filings accurately.
Support customers via chat, video, screen share, and phone (up to 100% of your time).
Assist customers in completing tax returns across diverse scenarios (self-employment, retirement, home sales, etc.)
Research questions using internal tools, IRS resources, and AI-supported systems.
Manage administrative responsibilities such as training, timekeeping, and special projects within provided time.
Consistently meet clear performance and customer experience expectations.
You are a tax professional who measures success by the trust you build.
You bring2+ seasons of professional tax experience.
You have an active Preparer Tax Identification Number (PTIN).
You have succeeded in high-volume, continuous customer-facing environments where self-initiated, real-time problem solving was expected.
You can translate complex tax concepts into clear simple guidance.
You take ownership of customer support by researching answers, adapting quickly, and staying organized across multiple systems.
You maintain high customer service standards under pressure.
You have a designated distraction-free, remote work environment, personal device for administrative tasks and a reliable hard-wired internet connection.
The minimum salary is $31.00 and the max salary is $31.00.
$31.00/hr (Employer provided)
Remote
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