Description

Title: IT Specialist

Position Number: 0097709T

Hiring Unit: Information Technology Services/Academic Development and Technology

Location: UH System Offices, Manoa

Date Posted: July 13, 2026

Closing Date: July 24, 2026

Band: A

Salary : salary schedules and placement information

Full Time/Part Time: Full-time

Month: 11-month

Temporary/Permanent: Temporary

Duties and Responsibilities (*denotes essential functions):

• Under the direction of the Senior IT Specialist, performs the following:

• Act as technical support for the STAR system software applications. Resolves technical issues; escalates more complex problems to higher level specialists when necessary.
• Creates instructional shorts/videos using CapCut, DaVinci Resolve, Adobe After Effects and Photoshop.
• Analyzes and documents existing processes, procedures and data.
• Generate logs and reports for quality assurance data testing.
• Assist in testing the design and layout of web pages and user interface to ensure.
• Create training documentation/videos and train faculty/staff/students in software navigation.
• Create training documentation for the creation of AI chatbots to assist users with software navigation.
• Coordinates and performs testing of programs and applications, such as unit, integration, system, load and usability testing throughout the entire development process and ensures usability concepts and ADA requirements are incorporated.
• Keeps current on rapid developments and emerging technologies by researching articles in trade journals, periodicals, technical manuals, newsletters, etc. and by attending classes, conferences, presentations, and self-directed study methods.
• Processes and utilizes functional and technical feedback for departmental web applications in a timely manner, to ensure data is displayed accurately and software functions as intended.
• Assist in testing of Microsoft SQL Server including queries, stored procedures and triggers.
• Assist users over the phone and in Zoom, troubleshooting software navigating.
• Assists with all aspects of quality assurance in regards to all STAR software and data testing/debugging.
• Ensure the smooth rollout and maintenance of AI Chatbot, scheduling software and other supporting software.
• Maintain organizational security posture through proactive patch management, identity hygiene, and security-first consultation on all new hardware and software deployments.
• Follows and implements directives and guidance related to best practices from University of Hawai'i System Information Technology Services.
• Ensures the consistent adoption, implementation, and enforcement of recommendations issued through University of Hawai'i System Information Technology Service.
• Keeps abreast of recommendations issued through University of Hawai'i System Information Technology Service, and takes timely action as needed.
• Other duties as assigned.

Minimum Qualifications:

• Possession of a baccalaureate educational degree in Computer Science, Management Information Systems or related field and 1 year of progressively responsible professional information technology experience with responsibilities for software development; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
• Functional knowledge of software development demonstrated by knowledge, understanding and ability to apply principles, concepts, methodology and terminology.
• Functional knowledge and understanding of technology, systems, hardware and software associated with software development.
• Demonstrated ability to recognize problems, identify possible causes and resolve routine problems in the area of software development.
• Ability to comprehend, interpret and implement administrative directives and guidance to ensure IT operations align with organizational standards and industry best practices.
• Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations.
• Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals.
• Experience and functional knowledge of higher education student registration software, as well as scheduling software development demonstrated by knowledge, understanding and ability to apply principles, concepts, methodology and terminology.
• Experience and functional knowledge and understanding of technology, systems, hardware and software associated with higher education student registration software and scheduling software development.
• Experience assisting users over the phone and in Zoom, troubleshooting software navigating.
• Experience and functional knowledge and understanding of web technologies like HTML, CSS, and JavaScript.
• Experience and functional knowledge of Microsoft SQL Server and MySQL.
• Experience and functional knowledge in Web Video production using DaVinci Resolve, CapCut, Adobe Creative Suite After Effects and/or Photoshop.
• Experience and functional knowledge of usability concepts and disability requirements for web-based applications.
• Demonstrated ability to speak, read, comprehend, interpret, and write fluently in English.
• Ability to maintain confidentiality under data governance frameworks such as FERPA, GDPR, etc.
• Demonstrated ability to learn and apply new programming languages independently and in a timely manner using books, manuals, and other resources.
• Ability to work outside normally scheduled work hours including day, night, weekend and/or holiday hours, as directed.

Desirable Qualifications:

• Knowledge of FERPA and applicable student privacy practices and laws.
• Experience and functional knowledge of STAR software development.

To Apply:

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Note: If you have not previously applied for a position using NeoGov, you will need to create an account.

Applicants must submit the following:

• Cover letter to the selection committee indicating interest in the position and how the minimum and desirable qualifications are met,
• Resume,
• The names and contact information (telephone number and email addresses) of at least three (3) professional references,
• Copies of educational transcripts are acceptable; however, original official transcripts will be required at time of hire. Diplomas and copies will NOT be accepted. Transcripts issued from an institution outside of the United States of America (USA) require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services, Inc., verifying the degree equivalency to that of an accredited institution within the USA. Expense of the evaluation shall be borne by the applicant.

Late or incomplete applications will not be considered. The application will be considered incomplete if any of the required documents/materials are not included or are unreadable.

Please redact references to social security numbers and birthdate on submitted documents.

Employment may be contingent on verification of credentials and other background information, including the completion of a criminal history check.

Inquiries:
(808) 956-9098, itsadmin@hawaii.edu

EEO, Clery Act, ADA