***US based hybrid role requiring a candidate in McLean, VA onsite 3 days/week***

Job Summary:
We are seeking a highly skilled and strategic UX professional to join Hilton Supply Management's Digital Solutions team at our McLean Corporate Headquarters in a hybrid capacity. In this role, you will be instrumental in shaping the end-to-end user experience across a suite of enterprise digital products, including external-facing platforms and internal applications that serve a diverse range of users such as hotel owners, operators, suppliers, and internal stakeholders. You will bring a strong foundation in UX research, information architecture, and interaction design, paired with the UI design capabilities needed to drive cohesive, intuitive, and scalable digital experiences. Partnering closely with cross-functional teams and business stakeholders, you will translate complex procurement and supply chain processes into seamless digital journeys that drive adoption, efficiency, and commercial growth.

Responsibilities:

• Conduct user research to understand behaviors, motivations, and pain points across key user segments
• Create and maintain user personas and role-based experience frameworks aligned to HSM audiences, including owners, operators, management groups, property users, and suppliers
• Map current-state and future-state user journeys across ordering workflows, supplier-facing platforms, and other systems, identifying friction points to improve usability, efficiency, and engagement
• Advocate for a user-centered design approach across cross-functional teams and throughout the product development lifecycle
• Define and implement methods to measure user experience effectiveness using qualitative and quantitative metrics such as usability testing, analytics, and user feedback, and translate insights into actionable design improvements
• Lead UX efforts to define and evolve the end-to-end user journey across external-facing platforms and internal applications
• Translate business goals and user needs into clear experience strategies, wireframes, and interaction models that can be implemented within target digital platforms
• Develop and maintain user flows, information architecture, and navigation models to maximize user adoption
• Design experiences tailored to different user roles and contexts, including brand requirements, regional targeting, and contract status
• Define how product recommendations should be surfaced and visualized in the portal and future buying platform, collaborating on the intuitive integration of AI-driven recommendations into user workflows
• Create wireframes, mockups, and interactive prototypes for key features and enhancements
• Support light UI design needs while maintaining UX best practices
• Apply, maintain, and enhance system UX design standards and create reusable component libraries to ensure consistency across experiences
• Partner with Digital Solutions, Brand Engagement, Category Management, Strategy and Analytics, and external vendors to align on experience goals
• Facilitate working sessions to define requirements, validate flows, and iterate on designs
• Ensure seamless alignment between UX design, complex business logic, and technical feasibility
• Establish UX standards, guidelines, and scalable design patterns, while supporting documentation and knowledge sharing for UX processes and outputs

Skills:

• Strong expertise in user research and persona development
• Proficiency in journey mapping and information architecture
• Wireframing and prototyping skills with a high degree of craft and clarity
• Ability to translate complex business processes into intuitive, user-centered digital experiences
• Strong written, verbal, and executive communication skills
• Demonstrated stakeholder management and cross-functional collaboration abilities
• Understanding of UX measurement frameworks and data-driven design principles
• Familiarity with AI-driven product recommendations or personalized user experience implementations is a plus
• Experience with UX experimentation and iterative design methodologies is a plus

Qualifications:

• 4+ years of experience in UX design, product design, or a related field