The Manager, Operations is responsible for executing core operational processes across client accounts, ensuring delivery excellence, financial accuracy, and adherence to standardized workflows. This role partners cross-functionally with Strategy, Investment, Finance, and Client teams to manage timelines, reporting, and operational execution.

Project & Delivery Management

• Own project management and timeline tracking across multiple workstreams
• Ensure all deliverables are completed on time and accurately
• Manage competing priorities and escalate risks proactively

Financial Operations & Reporting

• Support financial reporting, budget tracking, and billing reconciliation
• Ensure accuracy across systems
• Partner with Finance and offshore teams on reconciliation and QA

Process Execution & Optimization

• Execute and enforce standardized operational processes and best practices
• Identify inefficiencies and recommend process improvements
• Support implementation of new workflows, tools, and automation

Cross-Functional Coordination

• Act as key point of coordination across Strategy, Investment, Finance, and Client teams
• Ensure alignment on deliverables, timelines, and dependencies
• Communicate risks and issues clearly to stakeholders

Systems & Data Management

• Provide support and oversight of operational systems and tools
• Ensure data accuracy and compliance across platforms
• Assist with system troubleshooting and user support

• 
  Strong attention to detail and accuracy
• Ability to manage multiple workstreams simultaneously
• Strong organizational and time management skills
• Analytical mindset with comfort working in data-heavy environments
• Strong communication skills
• Collaborative and solution-oriented
• 1–3 years experience in operations, finance, project management, or data analysis
• Experience in media, marketing, consulting, or similar environment preferred
• Bachelor’s degree in Business, Finance, or related field
• Proficiency in Excel and operational systems