Clarification from the agency

This announcement is open to all U.S. Citizens. This position may be filled through the Direct Hire Authority for **Management and Program Analyst** positions. All applicants who meet the qualification requirements will be forwarded to the selecting official for further consideration. Category Rating, Veterans Preference, Schedule A and traditional rating and ranking of applicants does not apply to this vacancy.

This is an open continuous announcement with cutoff dates. Applications will be referred based on receipt of application and established cutoff dates as follows:

1st cutoff date: 06/26/2026

2nd cutoff date: 07/06/2026

3rd cutoff date: 07/16/2026

Last cutoff date: 07/30/2026

We encourage you to read this entire vacancy announcement prior to submitting your application.

As a Management and Program Analyst (UX-UI Designer), GS-0343-13, you will be responsible for:

• Leading human centered design practices such as user experience (UX) research and interaction design (lxD) to help improve products on FSA's customer facing site, StudentAid.ed.gov. The site provides customers with a personalized and self service experience across multiple channels that covers the federal student aid journey which includes learning about financial aid, applying for financial aid, and managing aid including loans.
• Applying qualitative and quantitative methods to assess program efficiency, effectiveness, guidelines, practices, procedures, administrative operations, processes, and mechanisms, as well as evaluating progress toward program goals and objectives.
• Preparing reports and briefs for program management while implementing and promoting best practices in organizational change management.
• Leading and working independently to conduct and oversee UX 20 research to understand the needs of students, parents and borrowers and develop reports and recommendations to FSA stakeholders.
• Overseeing user research activities, including development of detailed customer journeys; analyzing FSA and servicer legacy websites to understand their functionality and gather requirements; eliciting requirements from customers, subject matter experts, and product owners; and assisting vendor and FSA staff.
• Leading the development interactive prototypes as part of the design process and stakeholder reviews while communicating requirements to vendors and providing feedback to vendors on deliverables.
• Collaborating with vendor and FSA staff to design the digital experience for students, parents, borrowers, schools, and partners; Working with the development team to understand technical constraints and communicating the desired functionality for the digital platform; answering user interface design questions; and participating in user acceptance testing.

Conditions of employment

• Must be a US Citizen.
• Must complete a Background Investigation and Fingerprint check.
• Males 18 and over must be registered with the Selective Service.
• Relocation will not be paid.
• You may be subject to serve a one-year probationary period.

Condition of Employment:

As a condition of employment for accepting this position, you may be required to serve a probationary period or trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• Your performance and conduct;
• The needs and interests of the agency;
• Whether your continued employment would advance organizational goals of the agency or the Government; and
• Whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period OR trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

You must meet all qualification requirements within 30 days of the closing date of this vacancy announcement.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates directly to paid employment. We will consider all qualifying experience, including any volunteer experience.

Qualifications

Minimum Qualification Requirements

You may meet the minimum qualifications for the GS-13, if you possess the specialize experience.

Specialized Experience for the GS-13:

One year of experience in either federal or non-federal service that is equivalent to at least a GS-12 performing two (2) out of three (3) of the following duties or work assignments:

Knowledge, Skills, and Abilities (KSAs)
The quality of your experience will be measured by the extent to which you possess the following knowledge, skills and abilities (KSAs). You do not need to provide separate narrative responses to these KSAs, as they will be measured by your responses to the occupational questionnaire (you may preview the occupational questionnaire by clicking the link at the end of the Evaluations section of this vacancy announcement).

1. Skill in conducting UX research and interaction design principles and methods.
2. Knowledge of qualitative and quantitative analytical and evaluative methods and techniques for measuring effectiveness, efficiency, and productivity of assigned programs and projects.
3. Ability to work directly with developers and documenting design work for them.
4. Ability to communicate verbally and in writing including recommendations and policy guidance to a variety of audiences.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your application and documentation submitted to ensure you meet the basic qualification requirements. You will be evaluated based on how well you meet the qualifications and competencies listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), and the result of the Monster Competency Based Assessment(s) required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

Non-Supervisory: Oral Communications, Writing, Interpersonal Skills, Problem Solving, Teamwork, Technology Orientation, Customer Service, Attention to Detail and Self-Management

You will be evaluated to determine if you meet qualifications required, and on the extent to which your application shows that you possess the knowledge, skills and abilities associated with this position as defined in the Qualifications section. Please be sure to give examples in your resume and explain how often you used these skills, the complexity of the knowledge you possessed, the level of people you interacted with, and the complexity and sensitivity of the issues you handled.

Based on the outcome of this evaluation, your application data may be further assessed by a Subject Matter Expert (SME) panel. If your qualifications are not substantiated by your submitted resume, you may be eliminated from receiving further consideration.

If you are found to be amongst the most highly qualified applicants, you will be referred to the selecting official. As part of the assessment and selection process, the selecting official may invite you to participate in a structured interview, check your references, and/or request that you submit a writing sample or complete a written assessment or exercise to further evaluate your qualifications for this position.

• Your resume should include relevant work experience, applicable education and your contact information. For current or previous federal employees, include the pay plan, series and grade.

You must submit (REQUIRED FOR ALL APPLICANTS):

• A resume demonstrating your education, experience, training, and accomplishments as it relates to the qualifications for this position and substantiating your responses to the occupational questionnaire.

  Please limit your resume to 2 pages with the font size no smaller than 10 points. If your resume is more than 2 pages, only the first 2 pages will be reviewed and considered for the qualifications determination.

• If you are claiming Veteran's Preference, you must submit: A copy of your DD-214 that shows active service and character of discharge, OR A certification of expected discharge or release from active duty under honorable conditions within 120 days from the date of application (Current Active Duty Members only); AND/OR The Application for 10-Point Veteran Preference (SF-15) AND all documents indicated on the form as proof of type of preference; AND/OR Proof of Sole Survivorship Preference (e.g., certificate of death or 100% disability as a result of serving in the armed forces).
• Are you claiming special priority selection rights under the Interagency/Career Transition Assistance Plan (ICTAP/CTAP)?
• If you are a current or former Federal employee who was displaced (for example, due to a Reduction-in-Force) and want priority consideration, you must submit the documents listed below.
• Required documents for Interagency/Career Transition Assistance Plan consideration (All are required):

Next steps