up-to-datePOSITION TITLE: VIRTUAL CHIEF INFORMATION OFFICER (VCIO)

POSITION OBJECTIVE

Establishing and maintaining Customer business level strategic relationships, then utilizing and building on these relationships to better understand Customers’ business goal and objectives. The vCIO is responsible for establishing technology budgeting and strategic roadmaps for Customers that reduce business risk and facilitate technology improvements across the business.

REPORTING STRUCTURE

This position reports directly to the Operations Manager and indirectly to the Director.

PRINCIPAL DUTIES

· Understand vCIO objectives, as well as the role and function of internal team members.

· Perform regular onsite Technology Business Reviews with Customers.

· Maintain frequent remote unique touches with Customers.

· Maintain, plan and develop a strategic roadmap profile for each Customer.

· Complete vCIO alignment reviews, based on Technology Alignment Reviews.

· Maintain clear and precise business and alignment objectives for each Customer.

· Maintain Customers’ technology budgets.

· Contribute to the maintenance of the Netcare Way standards library.

· Become a valued member of the Standards and Alignment Committee.

· Design and present technology proposals.

· Provide professional services with a backlog of project work.

· Design and maintain process and procedural documentation of Company tools and applications.

· Provide accurate reports and metrics to Company management on the status and performance of Company tools and applications.

· Maintain up-to-date version knowledge and certification (where applicable) of Company tools and applications.

· Proactively plan, oversee, coordinate, track and run assigned project tasks.

· Provide regular project reviews and reporting to the Operations Manager and Director as required.

· Oversee assigned projects in terms of resourcing, quality, and output to maximize both the time and cost outcomes for the Company.

· Maintain high positive Customer and user satisfaction and relationships.

· Keep abreast of the development of relevant IT and telecommunication systems, hardware and software applications within the industry.

· Implement, participate and promote Quality Assurance (QA) objectives, processes and procedures of the Company.

· Conduct thorough checking and self-checking of information and documentation.

· Maintain project files and keep documentation in order.

· Assist in the training, mentoring and development of staff.

· Perform general office duties as required.

· Liaise with, manage and advise Customers, other consultants, and contractors and attending meetings as required.

· Perform other appropriate duties and responsibilities as assigned by the Operations Manager.

· Adopt continuous learning and improvement processes in all aspects of the position.

· Implement, participate and promote Company Policies and Procedures, including Work Health and Safety (WHS) requirements.

KEY SKILLS & EXPERIENCE

QUALIFICATIONS

· Tertiary qualifications in Business development/Computer Science/Information Technology or equivalent.

· Appropriate Driver’s License based on primary job role location.

EXPERIENCE/SKILL LEVEL REQUIRED

· Strong all-round knowledge of IT and telecommunications infrastructure, hardware and software applications.

· Demonstrated experience and knowledge of network and workstation operating systems, and Microsoft Windows operating system.

· Demonstrated experience with web and internet technologies.

APTITUDE & INTERPERSONAL SKILLS

· Strong communication (written and verbal) and interpersonal skills.

· High level organizational, project management, coordination and prioritization skills.

· Strong problem-solving skills and self-learning.

· Show initiative when undertaking tasks.

· Able to work well both within a team environment and autonomously.

· Good task management and multi-tasking skills.

· High degree of confidentiality.

· High degree of punctuality.

· Ability to take, interpret and follow instructions.

· Customer service orientation.

· Ability to work with staff at all levels of the Company.

· Committed towards undertaking duties efficiently with a strong attention to detail.

· Professional personal presentation.

· Awareness of and ability to work in accordance with Company Policies and Procedures.

KEY PERFORMANCE INDICATORS (KPIS)

· Improvements to the efficiency of other delivery areas.

· Maintenance of an up to date vCIO playbook

· # of client unique touches as set by the Operations Manager and the Director.

· # of Technology Business Reviews as set by the Operations Manager and the Director.

· Budget and strategic Customer planning for 1-3 years in advance.

· Generation of 30% (of total Customer monthly MRR revenue) as non-recurring revenue Professional Services.

· Customer and staff satisfaction.

· Satisfactory achievement of ongoing targets, goals and objectives as set by the Operations Manager and the Director.

· Accuracy of work undertaken, information and advice provided.

· Following of instructions and completion of tasks in a timely, accurate and efficient manner which meet the requirements of the company, client and required regulatory standards.

· Following, utilization and promoting of Company Policies and Procedures, Work Health and Safety (WHS) requirements.

Job Type: Full-time

Pay: $62,379.00 - $69,589.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Commission pay

Work Location: Hybrid remote in Miami, FL 33175