• Makes travel arrangements with company-authorized air, hotel, car, and ground transportation vendors at the best possible fares for client’s needs and requests in a virtual environment.
• Follows company procedures, guidelines, and standards in the areas of customer service, building PNRs and utilization of front room CRS productivity via calls and emails, attendance, accuracy of work, invoicing, etc.
• May make domestic and international business travel arrangements specializing in one area or any combination thereof.
• Is fully informed and stays abreast of all airline rules and regulations, tariffs (domestic/International), and other industry requirements and accurately applies this information when making travel arrangements.
• Keeps immediate supervisor informed of all matters of significance.
• Projects a favorable image of Altour. To promote its aims and objectives and to foster and enhance public recognition and acceptance of all its areas of endeavor, especially in the sense that the Travel Counselor is the primary contact for the traveling public.
• Consistently promotes a productive and harmonious working relationship with and between other company employees to foster and enhance a cooperative and harmonious working climate effectively.
• Performs duties as required or requested.
• Deliver extraordinary customer service to onsite passengers and their administrative staff.
  • Greet all clients warmly and with enthusiasm.
  • Must exude an impeccable professional demeanor at all times.
  • Must be comfortable servicing and interfacing with C-level executives and their administrative staff.
  • Provide consultative service to travelers and travel arrangers throughout the booking process.
  • Complete all reservations in an accurate and timely manner.
• Secure the lowest air/car/hotel rates available at the time of booking.
• Utilization of client and Altour negotiated programs when applicable.
• Utilize GDS low-fare search capabilities.

• Diplomacy and tact are required in contact with vendors, co-workers, and clients.
• Courteous, professional telephone manner.
• Superior problem-solving skills
• Must be able to work holidays that correspond with regularly scheduled workdays.
• Minimum of 3 years of travel agency experience.
• Demonstrated knowledge of and experience in the travel industry including proficiency in the Sabre CRS system. Will need training on Travelport +.
• Regular and dependable attendance and punctuality are required.
• Must be proficient in Sabre and pass a GDS assessment.
• Must be proficient with both international and domestic destination Geography.
• 3+ years of Customer service experience, preferably in the travel industry
  • Exceptional/above & beyond, proactive customer service approach
  • Ability to handle multiple complex requests simultaneously and seamlessly
  • Comfort and experience working with C-level travelers
    • Ability to retain and proactively obtain travel preferences
    • Perform unique requests with the utmost professionalism
• Excellent travel industry knowledge
• Mastery in Sabre GDS
  • Specifically: GDS formats, shortcuts, enhancements, pricing
• Corporate travel experience required
• Expert in international travel bookings and process
• Exceptional communication skills both written and oral
• Outstanding attention to detail

Leadership Abilities:

• Has a strong understanding of own skill set and development opportunities
  • Takes direction, offers suggestions, and asks for appropriate guidance when applicable
• Demonstrates exceptional teamwork
  • Proactively offers support when ability matches need
  • Acts as a leader among peers
  • Thanks, peers, for the support they have provided
• Consistently demonstrates mastery of the guiding principles in daily work habits
• Ability to provide constructive feedback to peers and leaders when appropriate
• Ability to handle most difficult situations
  • May seek minimal guidance, but generally has a solution at hand
  • Able to support peers in decision-making
  • Knows when to escalate to a leader

• Sedentary work. Exerting up to 10 pounds of force occasionally and/ or a negligible amount of force frequently or constantly to lift, carry, push, or otherwise move objects. Sedentary work involves sitting most of the time.
• The job requires employees to sit for extended periods without being able to leave the work area.
• Repetitive motion, substantial movements (motions) of the wrists, hands, and/ or fingers.
• Typing or otherwise working primarily with fingers.
• Must be able to comprehend instructions, interpret documents, and apply abstract principles to a wide range of complex tasks.
• Ability to understand the meanings of words and effectively respond, analyze information and write reports, comprehend complex issues, and communicate effectively to diverse groups.
• The job requires employees to perform basic arithmetic accurately and compute rates and percentages.
• Must be able to communicate effectively and professionally (verbally and in writing) as appropriate for the needs of the audience.