Job Description

As a Reservations Agent in Denali National Park and Preserve, you will play a vital role in ensuring visitors have an exceptional experience during their time in the park. You?ll assist visitors with booking campgrounds, guided tours, and other park offering while providing accurate information about the park?s attractions, rules, and policies. This position requires a passion for customer service, high attention to detail, and enthusiasm for outdoor recreation.

About Denali National Park & Preserve and Doyon/Aramark Joint Venture:

Summer days in Alaska stretch nearly endlessly, with up to 20 hours of daylight on the Summer Solstice. Spanning 6.2 million acres, Denali National Park & Preserve is home to Denali, the highest peak in North America, and attracts over half a million visitors annually. Conveniently accessible by road?4.5 hours from Anchorage and 2 hours from Fairbanks.

Doyon Limited and Aramark have teamed up in a Joint Venture as the Denali National Park & Preserve's Concessionaire. Open May to September, our operation manages the transportation, retail, guest service and food and beverage concessions with our client; The National Park Service. By road, our 100 Blue Bird Bus Fleet takes guests past the 15-mile public access point daily during summer months, allowing people to hike, view wildlife, climb, and camp where few people have set foot.

We offer competitive wages, paid Holidays, Sick Pay and Benefits Stipend. On-site housing and meal plan ($16/day all inclusive!) & local discounts!

Employees are responsible for knowing the environmental aspects and associated impacts of their job position. Job specific Environmental Aspects and Impacts will be communicated by Dept. Managers during EMS training.

Job Responsibilities

Reservation Management:

• Handle inquiries and process reservations for campgrounds, buses, park passes and other offerings into the park via Springer-Miller (SMS) reservation system.
• Maintain accurate and up-to-date records in the reservation system.
• Assist visitors with modifying or canceling existing reservations while adhering to park policies.

Visitor Communication:

• Provide detailed information about park amenities, transportation schedules, and regulations.
• Address customer questions, concerns, and complaints professionally and promptly.

Collaboration:

• Coordinate with central reservations to ensure availability and smooth operations for tours and campground spaces.
• Communicate special needs or requests to relevant departments, such as accessibility accommodations or group bookings.

Administrative Duties:

• Process payments securely and issue confirmations or receipts.
• Generate reports on reservations, occupancy rates, and visitor feedback.
• Stay updated on park changes, closures, and policies to provide accurate information to visitors.

Qualifications

Education & Experience:

• High school diploma or equivalent preferred.
• Prior experience in customer service, reservations, or hospitality preferred.

Skills:

• Strong interpersonal and communication skills.
• Proficiency with reservation or booking software (training provided for park-specific systems).
• Ability to handle multiple tasks and maintain organization in a fast-paced environment. This is a very high paced and heavy trafficed operation.
• Bilingual preferred.

Other Requirements:

• Interest in and knowledge of national parks, outdoor recreation, and environmental conservation.
• Ability to work weekends, holidays, and variable shifts, as needed.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.