Management of a small team is expected as well as being the liaison for the on-site contractors in the returns room. Monthly invoicing of completed work.…
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Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
We are seeking a Return and Refurbishment Manager to join our team.
You will share responsibilities in warehouse operations to ensure return processing and refurbishment efforts run smoothly and efficiently in a safe manner. Management of a small team is expected as well as being the liaison for the on-site contractors in the returns room.
A successful candidate will be organized, efficient with their time, and take ownership of the area and processes.
Good communication (both written and oral) and collaborative skills are a critical skill in this role.
Main Duties
Ensure B2B and B2C returns are audited and credited within the stated deadline.
Accurately inspect and confirm contents of returned items and log all discrepancies digitally.
Responsible for all inventory associated with return room.
Take ownership of all tickets / requests raised
Daily reporting of forecasted targets with management
Management and oversight of two full-time staff
Monthly invoicing of completed work
Management of associated costs of the returns room
Executing inventory is organized and prepared accurately and timely.
Creation of SLAs, both written and recorded of new and existing processes
Coordination with warehouse and operations
Ensuring the 3rd party contractors are compliant with requests and practices and act as the liaison for them.
Adhere to all health and safety guidelines
Attention to detail is required
Must be available on weekends as needed
Key Attributes and Skills
Excellent verbal and written communications skills
1-2 years’ previous experience in a warehouse management role
Outside the box thinking is required to handle unique, multi-faceted problems.
Strong Microsoft Suite experience and capability.
Excellent organizational skills
Critical thinking capability
Ability to prioritize without routine oversight and direction
Team first attitude
Ability to delegate and hold others accountable
Previous management experience is strongly preferred.
This role is salary plus quarterly bonus.
The minimum salary is $60K and the max salary is $60K.
$60K/yr (Employer provided)
Houston, TX
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