Job Summary

We are seeking a reliable individual to help manage phone calls for a fast-paced health care environment. The phone coordinator will serve as the welcoming voice and supportive backbone of our clinic in the Fort Wayne area.

This role is ideal for an extremely friendly, people-loving individual who thrives on conversation and connection. You will spend approximately 90% of your day on the phone with clients and patients—handling calls with empathy, and professionalism so that each interaction is a positive experience.

The perfect candidate is the kind of person who remembers names, is outgoing and skilled at striking up friendly conversations with strangers, making them feel truly welcome and valued from the very first hello. This position is for someone with a natural ability to listen and support people with health care issues that are going through sensitive, stressful moments. At the same time, strong organizational abilities are needed to make sure patients are followed -up timely.

If you love talking to people, building rapport quickly, and contributing to a team that prioritizes compassionate service, this could be the perfect opportunity for you. Join us in making a meaningful difference through exceptional phone-based patient support and administrative teamwork.

Responsibilities

• Make and receive calls with professionalism, courtesy, and clear communication to address patient inquiries, share information and schedule appointments
• Maintain accurate electronic health records (EHR) by entering data efficiently and securely using specialized software systems
• Collaborate with healthcare providers to share information.
• Demonstrate strong phone etiquette and active listening skills to handle complex client service situations effectively

Requirements

• Past experience in client services or customer support within a healthcare setting.
• Prior experience with medical office procedures or healthcare support roles is required.
• Strong attention to detail, and problem-solving abilities to work independently are important.
• Experience that demonstrates the ability to have compassion and to connect quickly with individuals is required.

Pay: $20.00 - $25.00 per hour

Application Question(s):

• Do you have at least 5 years of experience in a healthcare area. Only candidates that answer yes will be considered. If yes, describe what you did and how it would apply to this current position.
• We are looking for somone who loves meeting people, likes to have conversations and establish a connection with others. Describe examples that demonstrate this fits your personality. We will only hire an extrovert since this position requires interacting with new patients on the phone or in person. It requires a personality that easily engages and makes others feel at ease. Describe why you fit this description.
• What experience do you have working in a small business or with a small group of people. Some personalities are too strong to create unity. We are seeking a support person; not an individual with strong opinions and ideas that create division. Describe how your past jobs have been supportive roles.
• We work with a lot of holistic and natural supplements. Do you have interest or experience in this area.
• We will do an initial phone interview for candidates that meet the above criteria. After that we will meet for lunch with several staff members to determine the best fit for candidates and the business. Thank You for your interest.

Work Location: In person