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Berkshire Hathaway GUARD Insurance Companies
3.5
Manager, Workforce Optimization
Conshohocken, PA
$75K - $120K (Employer provided)
Working knowledge of SQL, Power BI, Tableau, or similar business intelligence tools to support reporting strategy, data analysis, and executive visibility.…
19d
workforce manager jobs in Conshohocken, PA Conshohocken, PA jobs Berkshire Hathaway GUARD Insurance Companies jobs in Conshohocken, PA
Berkshire Hathaway GUARD Insurance Companies salaries workforce manager salaries in Conshohocken, PA
Employee reviews at Berkshire Hathaway GUARD Insurance Companies Berkshire Hathaway GUARD Insurance Companies interview experience Working at Berkshire Hathaway GUARD Insurance Companies
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project manager jobs in United States Dollar Tree jobs in United States
Dollar Tree salaries project manager salaries in United States
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Lowell Community Health Center
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30d+
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Education: Bachelor’s degree in health administration, business or related field preferred. The successful candidate will be a strong people leader who can……
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Critical care experience, clinical cardiology, interventional radiology, perioperative or closely-related field for at least 3 years.…
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Roundstone
3.1
Strategic Account Manager
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Easy Apply
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9d
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4.4
Manager-IT Operations
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$135K - $189K (Employer provided)
Seven years of increasingly responsible experience in the information technology field, with a strong focus on server administration, network administration and……
14d
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3.5
Director, Pharmacy - Denver Health Medical Plan (* Hybrid Work Schedule *)
Denver, CO
$151K - $249K (Employer provided)
Provides strategic oversight of all pharmacy functions, including Pharmacy Benefit Manager (PBM) performance, formulary strategy, benefit design, and cost……
30d+
iLocatum Staffing
3.0
Total Rewards Manager (Manufacturing)
Spring Grove, IL
$80K - $127K (Glassdoor est.)
Easy Apply
Bachelor’s degree in Human Resources, Business, or a related field. Advanced degree in Human Resources, Business Administration, or related field.…
30d+
Catalyst Brands
2.9
Procurement Sourcing Manager – Technology (SaaS & Software)
Plano, TX
$81K - $189K (Employer provided)
Drive license and subscription optimization, identifying opportunities to reduce cost, eliminate redundancy, and improve utilization.…
7d
DaBella
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IT Infrastructure Manager
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$95K - $105K (Employer provided)
Easy Apply
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Registered Nurse (RN) - Nursing Supervisor - Southside Medical Center - PRN
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Senior Process Engineer - Decatur, IL
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Berkshire Hathaway GUARD Insurance Companies

3.5

Manager, Workforce Optimization

Conshohocken, PA

$75K - $120K (Employer provided)

Is your resume a good match?

Use AI to find out how well the skills on your resume fit this job description.

Overview:

Good Things Start Here.

Good things are happening at Berkshire Hathaway GUARD Insurance Companies—an A+ (Superior) rated, nationwide Property & Casualty insurer backed by Berkshire Hathaway. With supportive leadership, collaborative teams, and opportunities to grow, GUARD is a place where people build meaningful, long‑term careers.

Good Things You Can Count On.

Hybrid schedule: 2 days remote / 3 in‑office
Predictable hours (no nights, weekends, or holidays)
Competitive pay + generous PTO
Medical, dental & vision starting day one
401(k), tuition reimbursement & longevity bonuses

Responsibilities:

At GUARD, we are currently looking for a strategic and analytical leader to serve as Manager, Workforce Optimization. In this role, you will lead workforce planning, forecasting, scheduling, real-time performance management, process improvement, and business intelligence reporting to optimize service delivery, operational efficiency, and resource utilization.

You will partner closely with Operations, HR, Training, and other cross-functional stakeholders to deliver actionable insights, strengthen decision support, and drive continuous improvement across the organization.

What You’ll Do

Workforce Planning & Forecasting

Build short- and long-term staffing forecasts based on call volume, workload, and business needs
Use historical data to improve forecast accuracy and staffing levels
Partner with Operations leaders to plan for seasonal trends and changing demand

Scheduling & Staffing

Create and manage schedules to meet service levels and control staffing costs
Adjust staffing throughout the day based on volume, attendance, and performance
Ensure schedules follow labor laws and company policies

Real-Time Monitoring

Oversee real-time performance, schedule adherence, and service levels
Make staffing adjustments during the day (e.g., volume changes, absences, system issues)
Provide clear updates and recommendations to Operations leaders

Reporting & Continuous Improvement

Track and report on forecast accuracy, staffing levels, and team performance
Build and maintain dashboards and reports for leadership
Identify inefficiencies and work with teams to improve processes

Team Leadership & Coordination

Manage and develop a team focused on workforce planning and reporting
Work with HR, Training, and Operations on hiring plans and onboarding
Coordinate staffing needs across departments

Qualifications:

Required:

Bachelor’s degree in Business, Operations Management, Mathematics, or a related field (or equivalent experience).
5+ years of progressive leadership experience in workforce management, operations analytics, process improvement, or business intelligence reporting within a contact center or similarly complex service environment, including at least 2 years in a supervisory or managerial capacity.
Experience in an omnichannel contact center environment.
Working knowledge of SQL, Power BI, Tableau, or similar business intelligence tools to support reporting strategy, data analysis, and executive visibility.
Familiarity with CRM or telephony systems (e.g., RingCentral, NICE, etc.).
Knowledge of process improvement methodologies, such as Lean or Six Sigma, and their application to operational efficiency, workflow optimization, and service performance.
Strong problem-solving and analytical skills, with the ability to turn data into clear, useful insights
Demonstrated experience leveraging workforce management platforms (e.g., NICE IEX, CXOne, Verint, Genesys, Aspect, or equivalent) to support planning, staffing, and operational performance management.
Experience reviewing data and explaining key takeaways to support business decisions
Clear communication skills and the ability to work well with different teams
Advanced skills in Excel and experience using reporting or data tools

Preferred:

Experience supporting insurance service operations.

*Applicants must be authorized to work in the U.S. without current or future sponsorship needs*

Salary Range

$75,000-$120,000. In accordance with applicable pay transparency laws, the above range represents a good-faith estimate. Final compensation will be determined based on factors such as experience, credentials, geographic location, and other considerations permitted by law.

This role may be based out of any of our office locations, including:

New York, NY; Parsippany, NJ; Conshohocken, PA; Wilkes‑Barre, PA; Alpharetta, GA; Rosemont, IL; Plano, TX; and Scottsdale, AZ.

Travel: Up to 10% (typically 1–2 trips per month to the home office or satellite locations)

The successful candidate is expected to work in one of our offices 3 days per week and also be available for travel as required.

See company reviews

Base pay range

The minimum salary is $75K and the max salary is $120K.

$75K – $120K/yr (Employer provided)

$98K

/yr Median

Conshohocken, PA

If an employer includes a salary or salary range on their job, we display it as "Employer Provided". If a job has no salary data, Glassdoor displays a "Glassdoor Estimate" if available. To learn more about "Glassdoor Estimates," see our FAQ page.

Working here doesn’t have to be a secret

3.5

Recommend to a friend
Approve of CEO
CEO: Adam Edelstein
16 Ratings

Berkshire Hathaway GUARD Insurance Companies

3.5

Manager, Workforce Optimization

Conshohocken, PA

$75K - $120K (Employer provided)

Berkshire Hathaway GUARD Insurance Companies

3.5

Manager, Workforce Optimization

Conshohocken, PA

$75K - $120K (Employer provided)

Is your resume a good match?

Use AI to find out how well the skills on your resume fit this job description.

Overview:

Good Things Start Here.

Good Things You Can Count On.

Hybrid schedule: 2 days remote / 3 in‑office
Predictable hours (no nights, weekends, or holidays)
Competitive pay + generous PTO
Medical, dental & vision starting day one
401(k), tuition reimbursement & longevity bonuses

Responsibilities:

What You’ll Do

Workforce Planning & Forecasting

Build short- and long-term staffing forecasts based on call volume, workload, and business needs
Use historical data to improve forecast accuracy and staffing levels
Partner with Operations leaders to plan for seasonal trends and changing demand

Scheduling & Staffing

Create and manage schedules to meet service levels and control staffing costs
Adjust staffing throughout the day based on volume, attendance, and performance
Ensure schedules follow labor laws and company policies

Real-Time Monitoring

Oversee real-time performance, schedule adherence, and service levels
Make staffing adjustments during the day (e.g., volume changes, absences, system issues)
Provide clear updates and recommendations to Operations leaders

Reporting & Continuous Improvement

Track and report on forecast accuracy, staffing levels, and team performance
Build and maintain dashboards and reports for leadership
Identify inefficiencies and work with teams to improve processes

Team Leadership & Coordination

Manage and develop a team focused on workforce planning and reporting
Work with HR, Training, and Operations on hiring plans and onboarding
Coordinate staffing needs across departments

Qualifications:

Required:

Bachelor’s degree in Business, Operations Management, Mathematics, or a related field (or equivalent experience).
5+ years of progressive leadership experience in workforce management, operations analytics, process improvement, or business intelligence reporting within a contact center or similarly complex service environment, including at least 2 years in a supervisory or managerial capacity.
Experience in an omnichannel contact center environment.
Working knowledge of SQL, Power BI, Tableau, or similar business intelligence tools to support reporting strategy, data analysis, and executive visibility.
Familiarity with CRM or telephony systems (e.g., RingCentral, NICE, etc.).
Knowledge of process improvement methodologies, such as Lean or Six Sigma, and their application to operational efficiency, workflow optimization, and service performance.
Strong problem-solving and analytical skills, with the ability to turn data into clear, useful insights
Demonstrated experience leveraging workforce management platforms (e.g., NICE IEX, CXOne, Verint, Genesys, Aspect, or equivalent) to support planning, staffing, and operational performance management.
Experience reviewing data and explaining key takeaways to support business decisions
Clear communication skills and the ability to work well with different teams
Advanced skills in Excel and experience using reporting or data tools

Preferred:

Experience supporting insurance service operations.

*Applicants must be authorized to work in the U.S. without current or future sponsorship needs*

Salary Range

This role may be based out of any of our office locations, including:

New York, NY; Parsippany, NJ; Conshohocken, PA; Wilkes‑Barre, PA; Alpharetta, GA; Rosemont, IL; Plano, TX; and Scottsdale, AZ.

Travel: Up to 10% (typically 1–2 trips per month to the home office or satellite locations)

The successful candidate is expected to work in one of our offices 3 days per week and also be available for travel as required.

See company reviews

Base pay range

The minimum salary is $75K and the max salary is $120K.

$75K – $120K/yr (Employer provided)

$98K

/yr Median

Conshohocken, PA

Working here doesn’t have to be a secret

3.5

Recommend to a friend
Approve of CEO
CEO: Adam Edelstein
16 Ratings

Are you open to new opportunities?

5,972 Workforce optimization manager jobs in United States

Base pay range

Working here doesn’t have to be a secret

Base pay range

Working here doesn’t have to be a secret