Is 1-800 Contacts a good company to work for?

1-800 Contacts has an overall rating of 3.9 out of 5, based on over 644 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 71% of employees would recommend working at 1-800 Contacts to a friend and 73% have a positive outlook for the business. The best reviews about 1-800 Contacts have been left by employees working as Software Engineer , Customer Service Representative and Call Center Representative .

Does 1-800 Contacts pay their employees well?

According to anonymously submitted Glassdoor reviews, 1-800 Contacts employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at 1-800 Contacts. This rating has improved by 12% over the last 12 months.

How satisfied are employees working at 1-800 Contacts?

71% of 1-800 Contacts employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated 1-800 Contacts 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at 1-800 Contacts?

Customer Service Representative (66) , Compliance Specialist (13) , Software Engineer (12) , Call Center Representative (11) , Compliance Associate (9) , Customer Service (9) , Chat Agent (8) , Live Chat Agent (8) , Manager (8) , Supervisor (8) , Compliance (7) , Customer Service Representative (CSR) (7) , Sales Associate (7) , Verification Specialist (7) , Associate (6)

What are the pros of working at 1-800 Contacts according to real employee reviews?

"Benefits are great and overall the company is solid." ((in 69 reviews)); "Great people to work with and amazing benefits" ((in 64 reviews)); "BUT at 1800 Contacts they stick to their word about the great culture!" ((in 45 reviews)); "Despite being work from home, the culture here really is enjoyable and everyone goes above and beyond to make sure we all feel like a family." ((in 34 reviews)); "Contacts tries very hard to take care of their employees!" ((in 24 reviews))

What are the cons of working at 1-800 Contacts according to real employee reviews?

"Management is poor and lacks skill." ((in 18 reviews)); "Taking time off can be difficult and confusing based on their points system and staffing needs." ((in 18 reviews)); "Even if your sales are amazing that won't be nearly enough to earn a bonus." ((in 11 reviews)); "They changed the bonus structure for 1 month and in that month justified getting rid of multiple top performers that had just received pay raises." ((in 9 reviews)); "There are limited opportunities for advancement outside of a management position." ((in 6 reviews))

What are employees saying about 1-800 Contacts layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about 1-800 Contacts layoffs and their outlook for job security at 1-800 Contacts in 2026.

What are the top reviewed 1-800 Contacts locations?

Draper , Salt Lake City , Charlotte , Sandy , Lehi , Coppell , Bluffdale , Utah , Layton , Provo , Springville , Riverton , West Jordan , Vernal , Washington , Burlington , Abilene , College Station , El Paso , Houston , Sugar Land , Texas City , Los Altos , Elko , Orlando , Saint Petersburg , West Valley City , Atlantic Beach , Draper Commercial Parkway , Dallas-Fort Worth

1-800 Contacts reviews

3.9

71% would recommend to a friend

(634 total reviews)

John Graham

84% approve of CEO

73% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

3.9

Work/Life balance

3.8

Senior management

3.8

Compensation and benefits

3.7

Career opportunities

1-800 Contacts has an employee rating of 3.9 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

634 reviews

5.0

Jun 18, 2026

Great company made up of great people

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Leadership genuinely cares about employees and creating a good company culture. Most companies claim to live their values but rarely ever do--1-800 Contacts is the rare exception that actually does. During my time here, I have felt genuinely supported by my team and leaders, and I know I am trusted in my role and that my work is valued. The company also has great perks (the 20/20 Grille!) and benefits. There are high expectations, but if you are willing to work hard and care about your impact, you will do well here!

Cons

They love gathering feedback and getting lots of opinions--even when those opinions aren't necessarily informed or likely to provide good direction. This can slow things down.

1-800 Contacts Response

1w

Thank you for your kind words! We try to live our values every day, and we're so happy your experience reflects that. We thank you for all your hard work and contributions to our organization, We do love gathering feedback from our associates, but appreciate your thoughts on how we can improve that process. Thank you again. We hope to work alongside you for years to come!

5.0

May 13, 2026

Flexible work with strong growth resources, but isolating at home

Manager

Recommend

CEO approval

Business Outlook

Pros

Love the flexibility! My family always comes first. If you want to develop/grow - there is unlimited resources available to help in all areas of life

Cons

Working from home can sometimes be isolating

1-800 Contacts Response

1mo

Thank you for the many years of hard work you have put in with us! We are happy to hear you have a healthy work-life balance, which is one of our biggest goals as an organization. We understand working from home can sometimes feel isolating, and we hope to continue finding ways to create community amongst our associates, even remotely. Again, thank you for your review! We are very happy to have you with us.

5.0

Apr 30, 2026

Fast-paced culture focused on high touch service

Director

Recommend

CEO approval

Business Outlook

Pros

This is a fast paced, high-accountability, highly focused on exceptional service organization. This year we won the Gallup exceptional places to work award. Our customer NPS is an 81! Our organization doesn’t waste time talking, our focus is on doing. It’s refreshing.

Cons

Little time is spent celebrating wins and accomplishments.

1-800 Contacts Response

2mo

Thank you for the important reminder to celebrate our incredible wins! We have outstanding associates who have brought great success to our organization this year. We couldn't do it without our incredible team. Thank you for all the years you have dedicated your time, talent, and passion to helping us grow and succeed.

Viewing 1 - 3 of 634 Reviews

Jobs at 1-800 Contacts

General Call Center Positions

Customer Success Advocate

Digital Sales and Service Representative

Distribution Center Associate

Purchasing & Logistics Analyst

1-800 Contacts

1-800 Contacts reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great company made up of great people

Flexible work with strong growth resources, but isolating at home

Fast-paced culture focused on high touch service

Jobs at 1-800 Contacts

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