Is Ancestry a good company to work for as a CSA - Client Service Associate?

CSA - Client Service Associate professionals working at Ancestry have rated their employer with 2.4 out of 5 stars in 16 Glassdoor reviews. This is a lower than average score with the overall rating of Ancestry employees being 3.5 out of 5 stars. Search open CSA - Client Service Associate Jobs at Ancestry now and start preparing for your job interview by browsing frequently asked CSA - Client Service Associate interview questions at Ancestry .

Does Ancestry pay CSA - Client Service Associate employees well?

CSA - Client Service Associate professionals rate their compensation and benefits at Ancestry with 2.5 out of 5 stars based on 16 anonymously submitted employee reviews. This is 27.6% worse than the company average rating for salary and benefits. Find out more about CSA - Client Service Associate salaries at Ancestry.

How happy are CSA - Client Service Associate professionals working at Ancestry?

27% of CSA - Client Service Associate employees at Ancestry would recommend their employer to a friend. This rating has decreased by 16% in the past 12 months. CSA - Client Service Associate professionals have also rated Ancestry with a 1.8 rating for work-life-balance, 2.6 rating for diversity and inclusion, 2.9 rating for culture and values and 1.5 rating for career opportunities.

What are the top reviewed jobs at Ancestry?

Senior Software Engineer (48) , Software Engineer (40) , Product Manager (22) , Customer Solutions Associate (19) , Customer Service Representative (18) , Manager (16) , Director (15) , Software Developer (13) , CSA - Customer Service Associate (12) , Customer Service Associate (12) , Intern (11) , Analyst (8) , Senior Product Manager (8) , Archival Digitization Specialist (7) , Principal Software Engineer (7)

What are the pros of working at Ancestry according to real employee reviews?

"Lots of knowledgable people and great benefits!" ((in 105 reviews)); "The benefits are great." ((in 88 reviews)); "Good work life balance and non" ((in 58 reviews)); "Culture was great and everyone felt like they could contribute to the overall mission of Ancestry.com" ((in 56 reviews)); "Most of my team was awesome, the cafeteria was great and the job was a good resume builder." ((in 15 reviews))

What are the cons of working at Ancestry according to real employee reviews?

"Pay is low" ((in 37 reviews)); "Senior leadership only wants honest feedback if it's positive." ((in 25 reviews)); "Frequent layoffs when large projects are finished." ((in 23 reviews)); "Upper management not aligned with each other." ((in 20 reviews)); "Very bad managers" ((in 14 reviews))

Skip to content Skip to footer

Notifications

Ancestry

Ancestry CSA - Client Service Associate reviews

2.4

27% would recommend to a friend

(16 total reviews)

Howard Hochhauser

Not enough data to show CEO approval

28% positive business outlook

Ratings by category

2.9

Culture & values

2.6

Diversity & inclusion

2.5

Compensation and benefits

1.9

Senior management

1.8

Work/Life balance

1.5

Career opportunities

Client Services Associate (CSA) employees have rated Ancestry with 2.4 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Client Services Associate (CSA) professionals have an average working experience there. Ancestry is rated 38% below average by Client Services Associate (CSA) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

16 reviews

1.0

Apr 30, 2025

Making fun of Americans

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

free DNA test and subscription

Cons

Bad pay awful training , micro management Trainer kept mocking the American accent very inappropriate and not funny

2.0

Feb 26, 2025

Don’t care about CSA

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good people Remote working Good company purpose

Cons

Pay is low Shifts are crazy hours

4.0

Feb 21, 2025

Remote work

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Remote work from anywhere in Irelans

Cons

No commisions but acceptable performance management

Viewing 1 - 3 of 16 Reviews

Top companies for "Compensation and Benefits" near you

Amazon

3.7★Compensation & Benefits

Google

4.5★Compensation & Benefits

Jobs at Ancestry

Lead Product Designer

Senior Product Manager, Genetic Genealogy

Genealogist Researcher (United States Mid-South, South)

Senior Software Engineer

Postdoctoral Fellow, Applied AI Document Understanding

United States

View job

Ancestry reviews FAQs

Ancestry reviews Ancestry Client Services Associate (CSA) reviews

Ancestry

Ancestry CSA - Client Service Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Making fun of Americans

Don’t care about CSA

Remote work

Top companies for "Compensation and Benefits" near you

Jobs at Ancestry

Ancestry reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Ancestry reviews FAQs

Jobs at Ancestry