Blue Compass RV reviews about "upper management"

The pay was too low, upper management didn’t care about their employees. And local management were a bunch of sneaky back stabbers, tell you one thing and do the opposite.

I feel compelled to write this to let someone know what the reality of this workplace is before they decide to change the trajectory of their career by taking a position at any Blue Compass RV location. Take a look into what Auto Nation did to the auto industry and you'll understand more about what's happening to the RV industry and at Blue Compass RV. The offices of once small family owned and local RV dealerships are now filled with with posters of corporate buzz words proclaiming "core values" and large pictures of the CEO's face on the wall to paint a pretty picture of what this company should be. I have to give credit where credit is due: their marketing team has done a spectacular job with their online display of company culture and comradery, but that is only true for their corporate leaders. It's far from the reality of the employees who actually work within the dealerships who've experienced constant pay changes (read: cuts) across almost all departments and little support from upper management who have effectively burned out trying to keep up with the constant changes in policies and high turnover rate since the corporate takeover began. For sales in particular, a glitchy CRM program that is micromanaged and misappropriates leads makes the day to day frustrating enough. Constantly changing commission pay plans, each one results in decreasing your earning potential. They recently switched to a draw system, which they spin as a positive, but in a seasonal industry like ours it feels like a trap door going into winter. This happened less than 3 months after their last pay plan change which increased the cost line on each unit, making it more difficult to hold gross and near impossible to match and compete with other nearby dealers who carry the same lines. On top of that, your commission will often need correcting so understand the most current play plan and keep a close eye on each of your deals to know what you're owed. I can only imagine what's coming down the pipeline next. If I had to guess, they'll flood the floor with more salespeople just like Camping World.

Very low pay comparatively for all departments. They literally have kids running the company and upper management either can't see or doesn't care that these kids are ruining their business. All upper management and the owner came from the automotive industry and they are trying to run their stores like the automotive industry. Anyone who knows better realizes that the RV industry is a different animal. Turnover is a serious problem but they either won't fix the root cause or they dont see it... it's the kids you have running your stores...that's the problem. Bring in people that actually have the experience to run a store...but you won't because you don't want to pay the money and you would rather pay low wages and that's why you have children running the stores. The process is a complete disaster. Sales sets the walk throughs and doesn't care what service has going on or how old the unit is...doesn't matter. They over promise and under deliver to the customer. Wonder why the Google ratings are so bad??? They have a bad reputation as far as technicians are concerned. Nobody wants to work here. They had to rebrand the company because of a bad reputation but it's all the same people and the same practices every day!

This is a company focused primarily on financing. They make their money from financing and do not care for the service of RVs in their treatment of the men and women who deal with all the issues. When numbers are low upper management asks techs to lie, cheat and steal to make up for loss of revenue. You are asked to find "issues" or make them up in order to acquire more warranty or customer pay hours. Customers issues are not fixed, they are simply slap some paint on the pig and get it out. The service and sales teams are given tools (computers, phones, printers, etc) in order to complete their jobs fully. The techs are given a baseball hat and a few work shirts/tshirts. All tools, safety equipment, footwear, etc in order to do daily tasks the techs must be supply all their tools. Upper management has too much control on labor hours, as they can decide if and when you get paid for "x" job. They can also back flag your work at any time. What I am getting at is this company has zero corporate structure for their techs and see's them as replaceable.

Upper Management is not very caring

Upper management has no idea what’s going on or how to teach.