Question 1

Is Discover a good company to work for as a Customer Service Representative CSR?

Accepted Answer

Customer Service Representative CSR professionals working at Discover have rated their employer with 3.4 out of 5 stars in 29 Glassdoor reviews. This is a lower than average score with the overall rating of Discover employees being 4.0 out of 5 stars. Search open Customer Service Representative CSR Jobs at Discover now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Discover.

Question 2

Does Discover pay Customer Service Representative CSR employees well?

Accepted Answer

Customer Service Representative CSR professionals rate their compensation and benefits at Discover with 3.6 out of 5 stars based on 29 anonymously submitted employee reviews. This is 5.4% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Discover.

Question 3

How happy are Customer Service Representative CSR professionals working at Discover?

Accepted Answer

37% of Customer Service Representative CSR employees at Discover would recommend their employer to a friend. This rating has decreased by 60% in the past 12 months. Customer Service Representative CSR professionals have also rated Discover with a 3.1 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.5 rating for culture and values and 2.9 rating for career opportunities.

Question 4

What are the top reviewed jobs at Discover?

Accepted Answer

Account Manager (299), Customer Service Representative (206), Project Manager (149), Senior Manager (119), Manager (97), Collections Specialist (96), Senior Account Manager (94), Team Leader (78), Senior Associate (71), Account Specialist (59), Director (50), Fraud Specialist (50), Software Engineer (47), Lead Data Science Analyst (41), Applications Engineer (39)

Question 5

What are the pros of working at Discover according to real employee reviews?

Accepted Answer

"Great benefits and 401k." ((in 755 reviews)); "Great culture and values!" ((in 438 reviews)); "Good work life balance usually" ((in 412 reviews)); "The people I work with are great; I have never had a problem with a co" ((in 320 reviews)); "The pay is good for those who are willing to work hard and earn it." ((in 278 reviews))

Question 6

What are the cons of working at Discover according to real employee reviews?

Accepted Answer

"Poor management and fast paced" ((in 200 reviews)); "Low salary and difficult to get promotion" ((in 94 reviews)); "Unfortunately, the reorganization caused a lot of unhappiness from poor upper management placement and decisions" ((in 44 reviews)); "Blatant favoritism and a total disregard for workplace civility are traits that are often on display by management." ((in 44 reviews)); "Compensation is not competitive" ((in 24 reviews))

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