Great company to work for! - Team Leader Discover Employee Review

5.0
Feb 27, 2020
Recommend
CEO approval
Business Outlook

Pros

Lots of great benefits, excellent culture, and the people are amazing to work with!

Cons

As with any call center, it can be stressful to avoid burnout from repetition.

Explore other reviews about Discover

5.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great training, shift differential, opportunities to excel in work

Cons

Dealing with difficult customers on a daily off an hourly basis. Frustration with computer programs leads to giving up

4.0
Jul 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong operational and risk-management culture - Discover appears to place significant emphasis on governance, documentation, audit readiness, and disciplined execution. This can provide stability and clear accountability.

Cons

Organizational change created uncertainty - The Capital One acquisition and integration contributed to shifting priorities, role uncertainty, restructuring, heavier workloads, and a lack of long-term job stability.

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