Fake 5 Star Reviews - Anonymous employee Zūm Employee Review

1.0
Nov 9, 2021
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Absolutely no pros to working here.

Cons

- "We're all family here" mentality really means they expect you to work hours outside of what regular work hours would be with no additional compensation to your less than market value salary. - Constant turnover in their HQ's Operations team. Apparently, people have been previously laid off and been brought back. Is it because they were favorites or it is easier than training someone new, who will likely quit after realizing how awful this place actually is. -Their business model is constantly changing but use the excuse that they are a "fast-growing start up". The CEO and COO will pivot the second they see the money they are chasing turn to a different road. Why do you think Zum works with buses now? That was the whole reason they started an alternative for parents. - CTO and the Engineering team doesn't deviate from their roadmap, yet talk about all the major improvements at all hands with demos. The app doesn't actual work for schools, parents and kids most of the time. You'd think at least the navigation and tracking would work since they constantly boast how safe the company is, right? -Most of the kids who ride are special needs and require more attention that a typical rider/driver relationship for any other ride share company. There's a lack of empathy from the entire company. -Corners are cut to find the cheapest way to pay drivers, which is has been chalked up to the COVID pandemic and drivers collecting unemployment. Maybe drivers should be paid a reasonable fee for a 24 mile ride instead of $16.

Explore other reviews about Zūm

5.0
Jun 29, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

One thing that stands out to me is the consistency. The schedule is predictable, expectations are reasonable, and the environment remains professional. The position has been a positive experience for me because I know what to expect from week to week.

Cons

I don’t have any concerns about the driving conditions.

1.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

The office was in an accessible location. My coworkers themselves were not difficult to work with.

Cons

• The team's project management system was nothing more than a shared Google Sheet. • The supposed operational infrastructure did not exist. No database, automation, or real task tracking system. • Repeated requests for basic tools were ignored and met with empty promises about future budgets. • The role became constantly inventing solutions while manually doing work proper systems should have handled. • Everything was built on workarounds and personal memory, making growth nearly impossible. • After six months of creating fixes for problems that should have been automated, there was simply nothing left to improve.

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