Eversource Energy Customer Service Representative (CSR) II reviews

3.0

3% would recommend to a friend

(3 total reviews)
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Joseph R. Nolan Jr.

100% approve of CEO

100% positive business outlook

Reviews by job title

3 reviews
3.0
Mar 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Generous Compensation package starting day 1

Cons

Work life balance. High volume-call center. Long hours (9-11 hour days) due to high turnover of call center employees. Confrontational customers. Micromanagement of calls.

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Eversource Energy Response
1mo
Thank you for sharing your feedback. We’re glad to hear you value the compensation offered in this role. We recognize that call center positions can be demanding, particularly during periods of high volume and storm response, and we understand the challenges that can come with customer interactions and performance expectations. Supporting our teams while meeting customer needs remains a continued focus. We appreciate your feedback and your contributions to Eversource.

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