Does Fusion BPO pay their employees well?

According to anonymously submitted Glassdoor reviews, Fusion BPO employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at Fusion BPO. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at Fusion BPO?

33% of Fusion BPO employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Fusion BPO 2.4 out of 5 for work life balance, 2.5 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Fusion BPO?

Customer Service Representative (100) , Customer Service Representative (CSR) (19) , Customer Service Agent (15) , Technical Support Representative (12) , Team Leader (11) , CSA - Customer Service Associate (9) , Customer Service (9) , Customer Service Associate (9) , Business Analyst (7) , Customer Care Representative (6) , Quality Analyst (6) , BPO Executive (5) , Call Center Representative (5) , Customer Care Associate (5) , Sales Associate (5)

What are the pros of working at Fusion BPO according to real employee reviews?

"Flexible Hours for Student and Part Timers" ((in 24 reviews)); "Work from home is the best" ((in 12 reviews)); "You get to work with some good managers on floor." ((in 11 reviews)); "Supervisors were nice and willing to help (at least on the campaign I was working)" ((in 11 reviews)); "Good colleagues, no more pros" ((in 9 reviews))

What are the cons of working at Fusion BPO according to real employee reviews?

"1. Very poor management" ((in 48 reviews)); "Has an account with low salary even though it's international." ((in 43 reviews)); "Low pay and sometimes delayed" ((in 24 reviews)); "They just recently had us go through 4 weeks of training, told us we'd be in training for one more week due to low call volume." ((in 8 reviews)); "Little much pressure and irresponsible hr's" ((in 7 reviews))

What are employees saying about Fusion BPO layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Fusion BPO layoffs and their outlook for job security at Fusion BPO in 2026.

What are the top reviewed Fusion BPO locations?

Spindale , Boca Raton , Draper , Los Angeles , Miami , Lehi , Salt Lake City , Houston , Canton , Bridgeport , Boynton Beach , Delray Beach , Brandon , Atlanta

Fusion BPO reviews

2.9

33% would recommend to a friend

(556 total reviews)

28% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (556 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Fusion BPO has an employee rating of 2.9 out of 5 stars, based on 556 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Fusion BPO employee rating is 25% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

556 reviews

5.0

Jul 15, 2025

Great place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Travel, wonderful people in all parts of the world

Cons

Hours become long, but that’s just what comes with any good job when you put your all into it

5.0

Apr 16, 2025

Managemet

Medical claims specialist

Recommend

CEO approval

Business Outlook

Pros

overall it was a good work environment at first when I started with the company about 4 years ago the staff and management was great

Cons

The company was closed down by giving us a short notice overworked and under paid. the miromanaging was the worse

5.0

Jun 21, 2024

The pay is good

Call center representative

Recommend

CEO approval

Business Outlook

Pros

Good pay, direct deposit, climate control

Cons

It's a real job dealing with angry cx

Fusion BPO Response

1y

Thank you for your thoughtful feedback! We appreciate your positive comments. We understand that dealing with difficult customers can be challenging and acknowledge your concerns about management expectations. We're committed to improving and ensuring all employees feel supported. Your insights are invaluable to us.

Viewing 1 - 3 of 556 Reviews

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Jobs at Fusion BPO

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Fusion BPO

Fusion BPO reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great place to work

Managemet

The pay is good

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Jobs at Fusion BPO