Is HubSpot a good company to work for as a Customer Service Manager (CSM)?

Customer Service Manager (CSM) professionals working at HubSpot have rated their employer with 3.1 out of 5 stars in 22 Glassdoor reviews. This is a lower than average score with the overall rating of HubSpot employees being 3.4 out of 5 stars. Search open Customer Service Manager (CSM) Jobs at HubSpot now and start preparing for your job interview by browsing frequently asked Customer Service Manager (CSM) interview questions at HubSpot .

Does HubSpot pay Customer Service Manager (CSM) employees well?

Customer Service Manager (CSM) professionals rate their compensation and benefits at HubSpot with 2.7 out of 5 stars based on 22 anonymously submitted employee reviews. This is 28.6% worse than the company average rating for salary and benefits. Find out more about Customer Service Manager (CSM) salaries at HubSpot.

How happy are Customer Service Manager (CSM) professionals working at HubSpot?

21% of Customer Service Manager (CSM) employees at HubSpot would recommend their employer to a friend. This rating has decreased by 71% in the past 12 months. Customer Service Manager (CSM) professionals have also rated HubSpot with a 3.8 rating for work-life-balance, 4.3 rating for diversity and inclusion, 3.0 rating for culture and values and 1.7 rating for career opportunities.

What are the top reviewed jobs at HubSpot?

Account Executive (417) , Software Engineer (179) , Customer Support Specialist (163) , Senior Software Engineer (157) , Customer Success Manager (135) , Business Development Representative (BDR) (113) , Growth Specialist (113) , Sales (75) , Channel Account Manager (61) , Sales Manager (57) , Senior Customer Support Specialist (46) , Recruiter (45) , Inbound Success Coach (40) , BDR (39) , Manager (38)

What are the pros of working at HubSpot according to real employee reviews?

"Team culture was great and there are lot of people that inspire you to be great and do your best." ((in 730 reviews)); "The people are great and you truly feel like you have a say and a voice." ((in 491 reviews)); "Great benefits in general and very flexible" ((in 347 reviews)); "Work/life balance in this role is great." ((in 171 reviews)); "Pay is good for the company size and market (at least in Product Eng)" ((in 146 reviews))

What are the cons of working at HubSpot according to real employee reviews?

"poor management and too stressful" ((in 111 reviews)); "Lots of layoffs recently are happening" ((in 57 reviews)); "No meaningful training: What little training exists is run by unqualified trainers and offers no practical value." ((in 43 reviews)); "Middle management is BAD." ((in 20 reviews)); "Lack of care values from upper management" ((in 17 reviews))

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HubSpot Customer Service Manager (CSM) reviews

3.1

21% would recommend to a friend

(22 total reviews)

Yamini Rangan

60% approve of CEO

28% positive business outlook

Ratings by category

4.3

Diversity & inclusion

3.8

Work/Life balance

3.2

Senior management

3.0

Culture & values

2.7

Compensation and benefits

1.7

Career opportunities

Customer Service Manager (CSM) employees have rated HubSpot with 3.1 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have a good working experience there. HubSpot is rated in line with the average (within 1 standard deviation) by Customer Service Manager (CSM) professionals compared to other employers within the Information Technology industry (3.7 stars).

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Reviews by job title

22 reviews

2.0

Jun 19, 2026

Smart colleagues but a toxic sales-driven environment

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Remote Work Smart and generous people

Cons

- Constant push to sell customers credits and AI use case even if it doesn't fit what they're looking for. No real purpose for CSMs other than that - Culture within the company has deteriorated due to a revolving door in upper management and ridiculous leading indicators - Transitioned the CSM role from being world class service helping customers across multiple aspects of their business to a glorified call center - No relief from metrics and you truly do feel like a number on a spreadsheet - Little to no internal career growth. When a manger role opens up, it's extremely competitive

3.0

May 14, 2026

Great product and supportive people, but pay lags behind

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Nice people Great product Better work life balance than other companies

Cons

Pay is a lot poorer than other companies No stock is being given out anymore- this is how you become rich via working at a tech company.

4.0

Aug 18, 2025

Good Company, going through transition to more corporate

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Lots of benefits, decent paid leave, emphasizes work life balance

Cons

Going through a transition period, benefits are being removed or adjusted down from what they have been. Emphasis on AI training and using AI in day to day to increase productivity of employees, but there is little training or change management for ICs to be able to incorporate it, while the workload is increasing regardless

HubSpot Response

11mo

Thanks for sharing your perspective. We’re mindful that as HubSpot grows, some changes can feel different for employees, and we appreciate you taking the time to share feedback. On AI adoption specifically, we’re committed to making sure it’s a productivity enhancer, not an added burden. If you haven’t already, we’d encourage you to check out our AI Fluency course, which is designed to help employees build confidence with AI tools. You can also rewatch many of the recent GrowDAI sessions, which share practical examples of how HubSpotters across teams are using AI in their day-to-day work, or re-watch our panel sessions with industry AI experts for their valuable insights. These programs are here to give you practical support and get all HubSpotters AI-fluent. We’re grateful for the work you do to support our customers, and for sharing your thoughts with us. Thanks again - The Customer Success Leadership Team

Viewing 1 - 3 of 22 Reviews

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HubSpot Customer Service Manager (CSM) reviews

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Smart colleagues but a toxic sales-driven environment

Great product and supportive people, but pay lags behind

Good Company, going through transition to more corporate

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