Is Jet Aviation a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Jet Aviation have rated their employer with 2.8 out of 5 stars in 23 Glassdoor reviews. This is a lower than average score with the overall rating of Jet Aviation employees being 3.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Jet Aviation now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Jet Aviation .

Does Jet Aviation pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Jet Aviation with 3.1 out of 5 stars based on 23 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Jet Aviation.

What are the top reviewed jobs at Jet Aviation?

Customer Service Representative (18) , Line Service Technician (15) , Pilot (9) , Project Manager (8) , Engineer (7) , Captain (6) , Customer Service Representative (CSR) (6) , Design Engineer (5) , Flight Controller (5) , Licensed Aircraft Maintenance Engineer (5) , Manager (5) , Aircraft Mechanic (4) , Flight Management Representative (4) , Intern (4) , Line Technician (4)

What are the pros of working at Jet Aviation according to real employee reviews?

"the people here are nice" ((in 21 reviews)); "Good pay and life style" ((in 19 reviews)); "Benefits are good." ((in 19 reviews)); "Salary is good, some benefits on lunch" ((in 14 reviews)); "Colleagues are friendly and willing to teach" ((in 10 reviews))

What are the cons of working at Jet Aviation according to real employee reviews?

"Poor management, have not a clue as to what we do or how we do our jobs" ((in 39 reviews)); "upper management is less than desirable to work for." ((in 9 reviews)); "I don't understand how the Engineering direct managers (Alexis, Luc and Luc) could have such an aggressive, inconsiderate behavior and still be there." ((in 7 reviews)); "Long hours and very understaffed" ((in 6 reviews)); "The company values (honesty, transparency) are aspirational, not realized." ((in 4 reviews))

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Jet Aviation

Part of General Dynamics

Jet Aviation Customer Service (CSR) reviews

2.8

87% would recommend to a friend

(23 total reviews)

David Paddock

74% approve of CEO

4% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.4

Career opportunities

3.1

Culture & values

3.1

Compensation and benefits

2.9

Senior management

2.6

Work/Life balance

Customer Service (CSR) employees have rated Jet Aviation with 2.8 out of 5 stars, based on 23 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Jet Aviation is rated 20% below average by Customer Service (CSR) professionals compared to other employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

23 reviews

4.0

May 28, 2026

Great teams but management needs improvement

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

CSR and Ramp team is great. Home-based and recurrent crews are lovely

Cons

Management needs improvement and an additional 2-3 people hired instead of just 1 person running the show.

3.0

Aug 20, 2025

Great company, awful location

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Get to meet really cool people, and the potential to grow is there but not if you are really good in your current position. Id like to believe this is a station based issue and not nationwide

Cons

Again, it might just be this location, but some of the sketchiest management I've seen in a company. I was lied to about trying to move up later into a better position. I found out I was actually given the promotion, but it was shot down by management because they needed me down in the lowest paying position.

2.0

Nov 29, 2024

Okay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Okay place to work in van nuys

Cons

none to say about jet

Viewing 1 - 3 of 23 Reviews

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Jet Aviation Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great teams but management needs improvement

Great company, awful location

Okay

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