Question 1

Is Kohl's a good company to work for as a Customer Service (CSR)?

Accepted Answer

Customer Service (CSR) professionals working at Kohl's have rated their employer with 4.1 out of 5 stars in 403 Glassdoor reviews. This is a higher than average score with the overall rating of Kohl's employees being 3.3 out of 5 stars. Search open Customer Service (CSR) Jobs at Kohl's now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Kohl's.

Question 2

Does Kohl's pay Customer Service (CSR) employees well?

Accepted Answer

Customer Service (CSR) professionals rate their compensation and benefits at Kohl's with 2.8 out of 5 stars based on 403 anonymously submitted employee reviews. This is 6.9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Kohl's.

Question 3

How happy are Customer Service (CSR) professionals working at Kohl's?

Accepted Answer

77% of Customer Service (CSR) employees at Kohl's would recommend their employer to a friend. This rating has increased by 48% in the past 12 months. Customer Service (CSR) professionals have also rated Kohl's with a 3.5 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.6 rating for culture and values and 3.1 rating for career opportunities.

Question 4

What are the top reviewed jobs at Kohl's?

Accepted Answer

Sales Associate (2751), Retail Sales Associate (873), Sales Associate/Cashier (739), Cashier (706), Sales Floor Associate (479), Customer Service Representative (380), Associate (363), Customer Service Associate (340), POS Associate (332), Seasonal Sales Associate (270), Assistant Store Manager (219), Beauty Advisor (217), Kohls Sales Associate (206), Point of Sale Associate (184), Store Manager (178)

Question 5

What are the pros of working at Kohl's according to real employee reviews?

Accepted Answer

"The people are great and will go to the ends of the earth to help you" ((in 1268 reviews)); "The coworkers are great and easy to work with they try to help you out when you first start with everything" ((in 1100 reviews)); "Definitely the fact that the hours are flexible and you are working in a team oriented environment." ((in 961 reviews)); "good benefits and not always busy" ((in 624 reviews)); "Flexible schedule (as long as appropriate notice is given and they are well staffed)" ((in 562 reviews))

Question 6

What are the cons of working at Kohl's according to real employee reviews?

Accepted Answer

"Low pay and messy store at times which means you are constantly hanging clothes up." ((in 2045 reviews)); "Poor management of getting employees to take on the next needed jobs at the company before they are furloughed." ((in 1337 reviews)); "Managers were rude and mean and I head several stories from recent employees that they had been throwing customers belongings." ((in 803 reviews)); "There is no training other than videos you are expected to watch and thereby learn what your job should entail." ((in 401 reviews)); "Minimum wage with a maximum of a 3% raise once a year (about $0.20)" ((in 169 reviews))

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Good people with fair pay, but irregular shifts

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Consistent hours but standard retail experience

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