Map Communications Customer Service Representative CSR reviews

3.6

Be the first to recommend this company

(7 total reviews)

Vaibhav Dani

Not enough data to show CEO approval

Reviews by job title

7 reviews
5.0
Dec 23, 2024
Recommend
CEO approval
Business Outlook

Pros

Work life balance, open 24/7

Cons

Back to back calls, poor training

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Map Communications Response
1y
Thank you for sharing your feedback and for being a valued member of our team at Map Communications. We’re glad to hear you appreciate the work life balance and flexibility do our 24/7 operations. We want to take a moment to address your feedback about calls and training. We strive to provide adequate time between calls for our team members to recharge. Our team is always available if there is anything we can do to support. Providing adequate training and creating a supportive environment are top priorities for us, and we are actively working on enhancing these areas support our teams. Your feedback helps us grow, and ensure Map Communications continues to be a great place to work. If you have any additional suggestions or specific ideas, we’d love to hear from your directly. Thank you for your hard work and dedication.
1.0
May 28, 2023
Recommend
CEO approval
Business Outlook

Pros

The job is a remote position

Cons

They could care less about their employees

avatar
Map Communications Response
3y
Thank you for taking the time to share your thoughts. While we appreciate feedback, having specifics would certainly help us to address any concerns you might have. Without having much to go on, we would like to share our perspective on our employees, and the value they bring to MAP. For more than 30 years, MAP has endeavored to build a unique business model that is capable of weathering changes in technology, the economy, and global changes We recognized that our employees, contribute in the success of the company. This is why MAP chose to become an ESOP (Employee Owned), where not only do we care about our employees, we made them our owners. We want the hard work and effort of our teams even the challenges, to push us all towards a greater future.
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