- Employees can be assigned abnormal work schedules that interfere with their ability to have meals at a normal time. There is no work-life balance.
- Poor work environment. Desks are too small and the office is noisy.
- Need to deal with abusive customers daily.
- Management imposes an unreasonable limit on how soon agents must finish a call, leaving agents very little or no time to assist customers who require more time to complete a payment and for agents to work on other tasks.
- Very high volume of calls.
- Agents are considered late even if they arrive in office 1 minute late, even for agents who live far away.
- The pay and benefits are subpar for the stress that agents have to go through.
- No option to work from home.
- Agents have to work on statutory holidays
- High staff turnover
Paymentus is not a company that cares about their employees, so I don't recommend anyone to join.
