Is Portillo’s a good company to work for?

Portillo’s has an overall rating of 3.5 out of 5, based on over 825 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 50% of employees would recommend working at Portillo’s to a friend and 41% have a positive outlook for the business. The best reviews about Portillo’s have been left by employees working as General Manager , Team Member and Cook .

Does Portillo’s pay their employees well?

According to anonymously submitted Glassdoor reviews, Portillo’s employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Portillo’s. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Portillo’s?

50% of Portillo’s employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Portillo’s 3.5 out of 5 for work life balance, 3.4 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Portillo’s?

Cashier (152) , Crew Member (85) , Team Member (30) , Crew Chief (26) , Line Cook (26) , Manager (24) , Cook (23) , Sales Associate/Cashier (18) , General Manager (10) , Assistant General Manager (9) , Restaurant Manager (9) , Assistant Manager (7) , Guest Services (7) , Part Time Cashier (7) , Portillo's Crew Member (7)

What are the pros of working at Portillo’s according to real employee reviews?

"The coworkers are great and fun to be around and they advocate for you when they see your being treated unfairly by managers." ((in 42 reviews)); "Discount on food and some nice people that work there" ((in 40 reviews)); "Flexible hours (I could obtain more hours or switch my weekly schedule to afternoons/nights if I needed to)" ((in 36 reviews)); "Flexible schedules (should it be communicated beforehand/during interview)" ((in 27 reviews)); "The free food is usually good" ((in 21 reviews))

What are the cons of working at Portillo’s according to real employee reviews?

"Bad management and constantly busy through day" ((in 100 reviews)); "Managers are rude and condescending." ((in 64 reviews)); "Bad communication and employees" ((in 7 reviews)); "Also you only get a 30 min break if you work 8 hours if you work less you get nothing." ((in 7 reviews)); "It's crucial to strengthen the connections between managers and their teams, and we also need to prioritize additional training to empower everyone for success." ((in 6 reviews))

What Portillo’s locations have received the highest employee ratings?

Oak Brook , Tampa , Arlington Heights , Fishers , Merrillville , Batavia , Tinley Park , New Lenox , Oakbrook Terrace , Summit

Portillo’s reviews

3.5

50% would recommend to a friend

(804 total reviews)

Brett Patterson

50% approve of CEO

41% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.5

Work/Life balance

3.4

Culture & values

3.4

Career opportunities

3.3

Senior management

3.2

Compensation and benefits

Portillo’s has an employee rating of 3.5 out of 5 stars, based on 804 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Portillo’s employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

804 reviews

5.0

Oct 2, 2019

Outstanding company with great culture

General manager

Recommend

CEO approval

Business Outlook

Pros

Training is thorough, and you are prepared to take on the busiest of shifts with the help of a large team. The company constantly is looking for ways to improve the work experience, and listens actively to employee feedback on all levels. If you are willing to put in the work, you are noticed and are able to have many choices as to the route you want your career to go.

Cons

None- after 8 years, I still would choose Portillo’s as the company I want to be a part of.

Portillo’s Response

5y

Thank you for this great feedback! Portillo's prides our self on our values of Family, Greatness, Energy and Fun ! We always want to hear feedback from our family and strive to to be a great company to work for!

2.0

Aug 10, 2015

Equal pay for unequal work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

You may be placed on one of the easy stations. You can get as many hours as you want, you simply just show up for work hours before you are scheduled, they will find a place for you. Very fun, outgoing co-workers. The best out of the 3 jobs I have had, truly a fun environment, managers have a sense of humor.

Cons

I would like to know exactly what the managers in this store do. Why are there 4 on the floor at anyone one time? If you get put on one of the harder stations, expect to work your touchie off as the other half of the cook line stands around doing little no nothing. If anyone decides to be friendly and help you out, half of the time they will be corrected by management and sent back to their station, to stand around. NOW HIRING!!! There is a reason they are always hiring.

2.0

Jun 12, 2015

Challenging Job

Cashier

Recommend

CEO approval

Business Outlook

Pros

Pay is higher than minimum wage, 50% off food discount, somewhat flexible hours

Cons

The company is going downhill. Corporate is taking over and is creating new policies such as the birthday cake and being forced to awkwardly ask customers to take the online survey on their reciept. Managers are rude and condescending. I would not recommend this job unless you really need money. Also, do not work closing because you will go home about an hour later than you are scheduled for, which is annoying. I especially do not recommend this job to students as it is very stressful and they will be on you about working more.

Viewing 1 - 3 of 804 Reviews

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