Is RBC a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at RBC have rated their employer with 4.9 out of 5 stars in 321 Glassdoor reviews. This is a higher than average score with the overall rating of RBC employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at RBC now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at RBC .

Does RBC pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at RBC with 3.2 out of 5 stars based on 321 anonymously submitted employee reviews. This is 11.8% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at RBC.

How happy are Customer Service (CSR) professionals working at RBC?

99% of Customer Service (CSR) employees at RBC would recommend their employer to a friend. This rating has decreased by 9% in the past 12 months. Customer Service (CSR) professionals have also rated RBC with a 3.1 rating for work-life-balance, 4.1 rating for diversity and inclusion, 4.1 rating for culture and values and 4.1 rating for career opportunities.

What are the top reviewed jobs at RBC?

Banking Advisor (1297) , Client Advisor (821) , Analyst (492) , Financial Advisor (380) , Associate (352) , Business Analyst (303) , Manager (279) , Director (257) , Senior Manager (246) , Customer Service Representative (231) , Software Developer (209) , Associate Director (169) , Financial Analyst (164) , Intern (163) , Account Manager (152)

What are the pros of working at RBC according to real employee reviews?

"RBC has great culture in the sense that it cares about its client and always want to do the best for them." ((in 1437 reviews)); "Good benefit such as medical and dental" ((in 1364 reviews)); "Company value is great and the people there are very friendly to each other" ((in 1085 reviews)); "Flexible and good work life balance" ((in 942 reviews)); "Great team and working in real time industry leading research initiatives in the time of AI" ((in 450 reviews))

What are the cons of working at RBC according to real employee reviews?

"Low pay: The compensation for this role was on the lower end compared to similar positions in the industry." ((in 885 reviews)); "Low salary and many people that should not be there as they don't do much and regularly WFH" ((in 685 reviews)); "poor management and u could get fired all of a sudden." ((in 460 reviews)); "Banking hours are long and hectic at month ends" ((in 283 reviews)); "senior management is terrible at what they do" ((in 71 reviews))

Skip to content Skip to footer

Notifications

RBC

RBC Customer Service (CSR) reviews

4.9

99% would recommend to a friend

(321 total reviews)

David I. McKay

100% approve of CEO

99% positive business outlook

Ratings by category

4.1

Culture & values

4.1

Diversity & inclusion

4.1

Career opportunities

4.0

Senior management

3.2

Compensation and benefits

3.1

Work/Life balance

Customer Service (CSR) employees have rated RBC with 4.9 out of 5 stars, based on 321 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. RBC is rated 32% above average by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

321 reviews

3.0

Jul 23, 2026

Would not recommend

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nothing that really comes to mind

Cons

Low salary for what you have to deal with every day. Clients can be very abusive and unless they’re screaming at you, you have to put up with it. Management is not very good. You can get good benefits, but you also have to pay a lot for your portion every single month. You are expected to make targets of referrals to the investment people. That’s how they make their money. Your year end bonus is partly based on this. For the richest bank in Canada, RBC needs to do better with paying their staff, that have to deal with rude and abusive people every day. Life is just too short to take that kind of negativity every single day.

4.0

May 12, 2026

Nice place to start, but pay could improve

Account manager

Recommend

CEO approval

Business Outlook

Pros

Nice place to start career

Cons

Pay is not perfect but reasonable

3.0

Apr 24, 2026

Customer Service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good for customer service job.

Cons

You have to meet stats

Viewing 1 - 3 of 321 Reviews

Jobs at RBC

Customer Service Representative - Futures Clearing Analyst

Investment Policy Senior Analyst/Manager

Complex Assistant Manager

Senior Investment Associate (Edina)

Director Executive Recruiting

RBC reviews FAQs

RBC reviews RBC Customer Service (CSR) reviews

RBC

RBC Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Would not recommend

Nice place to start, but pay could improve

Customer Service

Jobs at RBC

RBC reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Jobs at RBC

RBC reviews FAQs