Reputation reviews about "upper management"

35% positive business outlook

Reviews by job title

8 reviews
2.0
Aug 28, 2014
Recommend
CEO approval
Business Outlook

Pros

Great location in a beautifully designed building. All the snacks and drinks you can eat, free lunch, great healthcare benefits Nice colleagues who work hard: everyone outside of management is trying to do their best despite the company culture and product issues Fun quarterly sales dinners Cool industry, interesting clients and stories Self rewarding for clients you are able to help

Cons

All of upper management left in 2012/2013. False promises: convincing people to stay under false pretenses, offer salary increases and then redacting, hiring people into certain positions and then removing them. Unrealistic expectations: not providing the resources that employees need to do their jobs. Account managers managing 4-500 accounts with tons of manual work - nothing is automated. Understaffed writing/editing team as well as fulfillment teams >> very poor product offering. Most things are outsourced to people in the cloud for the lowest price possible instead of building technology from the ground up to make things work.....lots of duck tape everywhere you look. Continuous Pivoting: new products all the time with no roadmap for actual implementation or scalability or training to sell/use the products. Overpromising to desperate clients who have no where else to turn, charging them tons, and then not delivering on engagements with no remorse. I'd very confidently say there is a 30% efficacy rate. No communication: literally 0. No one knows the direction of the company, who is working on what, what is most important, when there are new product releases, when there are management changes. There is no communication for individual teams, no training, no continued educations, no sales meetings, no notification of commission plan changes. I literally had money retroactively taken out of my paycheck, a month AFTER they notified us of a change in the commission plan. No work culture: Just go to work, work as best you can with what you have, go home. Terrible politics: When an organization is fundamentally failing the claws come out. Everyone is out for themselves with little regard for others or their careers. This is Reputation.com 100%. Be really good at navigating the right people or flying under the radar of mid-management. They are looking for an exit: Upper management is working very hard to make the financials look as good as possible so someone (I'm not sure who!) will buy them/ they can IPO....whatever. It's abundantly clear everywhere you turn that they just don't care about renewal rates, quality products, efficacy, or employees. Let's not forget the lawsuits: they have had a class action lawsuit brought against them. I promise without a doubt that the glowing reviews are faked......let's not forget what Reputation.com does to make money. Overall: Work here if you really need a job, you'll make it out just fine and this is a brand name firm almost so it can help you to move up in Silicon Valley when you do leave. Don't work here if you have options and are looking for a long term career / career growth.

5.0
Jan 23, 2021
Recommend
CEO approval
Business Outlook

Pros

salary always on time, great benefits, friendly sessions with manager and upper management.

Cons

Nothing that I can think of at the moment

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Reputation Response
5y
We appreciate your feedback and are glad that you are enjoying the company's benefits . We also think our managers and leaders are great!
2.0
Mar 25, 2021

Chaos

Recommend
CEO approval
Business Outlook

Pros

-Free lunches, snacks, games in the office. -Some of the people are so, so friendly, I love working with them. -Decent benefits, but huge room for improvement. -Pretty office.

Cons

Absolute and total lack of organization within. Positions are created and dissolved faster than you can blink, and turnover abounds. There's a sense of fear that permeates the company and causes wild amounts of stress among employees. As far as policies go, there are none. Everyone does everything differently. Upper management has no clue what goes on in the trenches, and doesn't care to learn. Meetings are had where they admit issues and commit to solutions but....nothing ever actually gets done? Communication is inconsistent at best, and we're told of changes after they happen. Many, many people are worked to the point of complete burnout; returning emails into the early hours of the morning. But hey, no internal meetings on Wednesdays! Only a couple teams get recognition. Everyone else could not exist for all senior management cares. If I were you, I'd avoid working here.

1.0
May 29, 2015
Recommend
CEO approval
Business Outlook

Pros

Able to work remote and avoid the office drama.

Cons

Revolving door of employees from upper management to entry level sales. No training program. Authoritarian management style, constant program changes, constant department changes, constant layoffs and hirings. Their customer "care" can be best summed up by the phrase, "take the money and run".

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Reputation Response
10y
We appreciate you taking the time to deliver candid feedback to us, and wish your experience working for Reputation.com had been more positive. As any start-up technology company, we do experience more organizational change than in other industries, but we try to make these changes thoughtfully and with care, especially when changes impact employees. Ultimately, a successful business plan translates to good things for the business and for our employees. With regards to customer care, rapid growth in the business sector over the past year has resulted in a less than ideal experience for some of our business customers. Solving this is one of our top priorities in 2015, and we have made key leadership hires and strides in process improvement over the past three months as a result. We are excited about the positive changes we've made, and hope you have found a role at a company who is equally as dedicated to their employee's and customer's success.
4.0
Nov 17, 2013
Recommend
CEO approval
Business Outlook

Pros

Reputation.com afforded me some great opportunities to learn and grow. It's an interesting business and really is trying to keep at the forefront of a "brave new world." Doesn't shy away from new challenges or new technologies.

Cons

Project deadlines dictated to engineering without first consulting them, for no business reason. Upper management tends to get too far into the trenches.

2.0
Jun 30, 2021
Recommend
CEO approval
Business Outlook

Pros

Broad product set so plenty of challenging things to work on assuming you can change groups Many nice people. Most people able to work from home Decent health plan

Cons

Only get options when starting. Don't plan on any more because management doesn't seem to understand concept. Understaffed for amount of work but upper management doesn't see it/admit it Tasks to work on can change over night because not enough people so need to work on biggest fire first Code quality questionable in a number of areas, usually b/c rush to implement and/or no/weak reviews Dev "process" haphazard or lax, occasionally worse Performance reviews happen every couple of years when someone somewhere feels like doing it. Any compensation adjustment happens less frequently. Social Security gives better "adjustments". Most recent review time was announced as if it was a novel idea and something new in the world. US attrition has been very high leaving more to do for those remaining. Hiring offshore to try to make up for the loss No 401k matching. But that would be doing something positive for the employees beyond giving free snacks CEO is a sales guy - "engineering? what's that?" - engineering is ignored because sales are what counts Very little mentoring of junior level people HR has improved some because a few terrible ones are gone. With a couple of exceptions I still wouldn't count on them if I had something important

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Reputation Response
5y
Hi there, and thank you for leaving your review. While it is not an easy one to read, we do respect your opinion and want to improve your situation. As a current employee (per your review) we truly encourage you to reach out to your manager or anyone on our team if that’s more comfortable for you. We recognize that we are growing quickly and have a very positive outlook for our company’s future. We will take your feedback seriously and encourage you to share any other thoughts you have for improvement.
5.0
Aug 15, 2013

Reputation.com - Great place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I worked at Reputation.com for more than 3 years and had a very good experience. Enjoyed my tenure and played many roles and learned a lot along the way. It is the right environment to innovate and grow, but you need to be ready for the challenge and the opportunities that come with it. Reputation.com allows its employees to grow professionally and does offer a path for career progression. For those who are self starters and like to take up new challenges, this is the place to work. Employee contributions are noticed and acknowledged. I grew from individual contributor to a team manager in less than 2 years. This says it all. Very flexible work culture and upper management is very approachable.

Cons

No formal performance review process.

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