Is Salesforce a good company to work for as a Customer Success Manager (CSM)?

Customer Success Manager (CSM) professionals working at Salesforce have rated their employer with 4.6 out of 5 stars in 58 Glassdoor reviews. This is a higher than average score with the overall rating of Salesforce employees being 4.0 out of 5 stars. Search open Customer Success Manager (CSM) Jobs at Salesforce now and start preparing for your job interview by browsing frequently asked Customer Success Manager (CSM) interview questions at Salesforce .

Does Salesforce pay Customer Success Manager (CSM) employees well?

Customer Success Manager (CSM) professionals rate their compensation and benefits at Salesforce with 4.5 out of 5 stars based on 58 anonymously submitted employee reviews. This is 4.5% better than the company average rating for salary and benefits. Find out more about Customer Success Manager (CSM) salaries at Salesforce.

How happy are Customer Success Manager (CSM) professionals working at Salesforce?

91% of Customer Success Manager (CSM) employees at Salesforce would recommend their employer to a friend. This rating has decreased by 2% in the past 12 months. Customer Success Manager (CSM) professionals have also rated Salesforce with a 4.2 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.1 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at Salesforce?

Account Executive (2540) , Software Engineer (539) , Business Development Representative (BDR) (532) , Senior Account Executive (426) , Technical Support Engineer (385) , Sales (311) , Director (282) , Solution Engineer (229) , Enterprise Account Executive (225) , Senior Software Engineer (222) , Member of Technical Staff(MTS) (217) , BDR (212) , Sales Development Representative (SDR) (211) , Solutions Engineer (200) , Manager (197)

What are the pros of working at Salesforce according to real employee reviews?

"Many might have told about all the great benefits salesforce offers and everything is true :" ((in 2878 reviews)); "Salesforce promotes a great culture as a company and that is reflected in the employees' interactions at the company" ((in 2833 reviews)); "They hire a great bunch of people and generally people in SFDC are smart and team players." ((in 1641 reviews)); "Good Work life balance and OOM" ((in 1365 reviews)); "fun to work for and the poeple are nice plus pay is good" ((in 1002 reviews))

What are the cons of working at Salesforce according to real employee reviews?

"Managers are bad and rude here" ((in 449 reviews)); "Frequent layoffs and an unstable job environment can lead to job insecurity and disrupt career stability." ((in 394 reviews)); "Long hours (depending on which team you support) but generally speaking it's long hours and sometimes odd hours" ((in 133 reviews)); "Our upper management forced us to come in to the office the day before a major Holiday and is routinely cruel for sport." ((in 87 reviews)); "Inexperienced middle management" ((in 76 reviews))

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Salesforce

Salesforce Customer Success Manager (CSM) reviews

4.6

91% would recommend to a friend

(58 total reviews)

Marc Benioff

90% approve of CEO

91% positive business outlook

Ratings by category

4.5

Compensation and benefits

4.4

Diversity & inclusion

4.2

Work/Life balance

4.1

Culture & values

4.0

Senior management

4.0

Career opportunities

Customer Success Manager (CSM) employees have rated Salesforce with 4.6 out of 5 stars, based on 58 company reviews on Glassdoor. This indicates that most Customer Success Manager (CSM) professionals have an excellent working experience there. Salesforce is rated 25% above average by Customer Success Manager (CSM) professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

58 reviews

5.0

Jul 4, 2026

Supportive team environment but fast-paced challenges

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Good enablement of team and mature cs journey

Cons

Fast Paced and creates overlapping program

4.0

Apr 30, 2026

Supportive managers but demanding job with unclear growth

Senior customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Good managers, benefits and flexibility.

Cons

It's a very demanding job with constant changes and lack of clear structure or growth possibilities.

5.0

Mar 26, 2026

Great place to work

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

1. good benefit. 2. a lot training. 3. hybrid work

Cons

1. re-org so often which we have to adopt.

Viewing 1 - 3 of 58 Reviews

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Salesforce Customer Success Manager (CSM) reviews

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Supportive team environment but fast-paced challenges

Supportive managers but demanding job with unclear growth

Great place to work

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