Is Sallie Mae a good company to work for?

Sallie Mae has an overall rating of 3.9 out of 5, based on over 755 reviews left anonymously by employees. This rating has been stable over the past 12 months. 77% of employees would recommend working at Sallie Mae to a friend and 78% have a positive outlook for the business. The best reviews about Sallie Mae have been left by employees working as Manager , Director and Collector .

Does Sallie Mae pay their employees well?

According to anonymously submitted Glassdoor reviews, Sallie Mae employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Sallie Mae. This rating has been stable over the past 12 months.

How satisfied are employees working at Sallie Mae?

77% of Sallie Mae employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Sallie Mae 3.9 out of 5 for work life balance, 3.8 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Sallie Mae?

Collections Specialist (39) , Customer Service Representative (31) , Director (26) , Collector (21) , Manager (15) , Collector I (12) , Account Manager (7) , Analyst (7) , Intern (7) , Financial Analyst (6) , Project Manager (6) , Associate (5) , Business Analyst (5) , Senior Software Engineer (5) , Systems Analyst (5)

What are the pros of working at Sallie Mae according to real employee reviews?

"Some good benefits are available" ((in 69 reviews)); "The company still holds some great people to work with depending on the area you land in." ((in 68 reviews)); "Good pay if you hit monthly goals" ((in 47 reviews)); "Work life balance is good with 39 days per quarter in office" ((in 31 reviews)); "Great environment and culture to learn from" ((in 27 reviews))

What are the cons of working at Sallie Mae according to real employee reviews?

"Management is poor at communicating what is expected of their employees or where the company is headed." ((in 44 reviews)); "Always having some clueless managers from outside instead of promoting in." ((in 15 reviews)); "Alot of work load comparing to the salary" ((in 11 reviews)); "Senior management not always aware of what is happening." ((in 11 reviews)); "Long hours, too much change in direction, never enough done, very little motivation" ((in 10 reviews))

What are employees saying about Sallie Mae layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Sallie Mae layoffs and their outlook for job security at Sallie Mae in 2026.

What are the top reviewed Sallie Mae locations?

Newark , Indianapolis , New Castle , Fishers , Reston , Newton , Muncie , Wilmington , Sterling , Killeen , Wilkes-Barre , Lynn Haven , New York , Washington , Wilkes Barre , Salt Lake City , Las Vegas , Boston , Arcade , Whitewater , Chattanooga , Carmel , Panama City , Delaware City , Christiana , Newark , Fisher , Niles , Richmond , Alexandria

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Sallie Mae

Sallie Mae reviews

3.9

77% would recommend to a friend

(687 total reviews)

Jonathan Witter

84% approve of CEO

78% positive business outlook

Ratings by category

4.1

Compensation and benefits

4.0

Diversity & inclusion

3.9

Work/Life balance

3.8

Culture & values

3.8

Career opportunities

3.6

Senior management

Sallie Mae has an employee rating of 3.9 out of 5 stars, based on 687 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sallie Mae employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

687 reviews

5.0

Jul 1, 2026

A Place Where I've Been Able to Grow Professionally

Accounting manager

Recommend

CEO approval

Business Outlook

Pros

Supportive colleagues, collaborative culture, meaningful learning opportunities, and strong career development. I've had the opportunity to grow professionally, take on new challenges, and work with people who genuinely want to help each other succeed.

Cons

As the company evolves, priorities and processes can change quickly, requiring flexibility and adaptability.

5.0

Jul 1, 2026

Great work-life balance

Data engineer

Recommend

CEO approval

Business Outlook

Pros

-It supports a very good work-life balance, and the workplace stays calm and composed. -The team is close-knit enough that it feels almost like an extended family.

Cons

-Compensation and increments could be improved. -AI usage and development should accelerate to meet industry demands.

5.0

Jun 22, 2026

Supportive culture with growth opportunities, but slow systems

Sr. manager, operations

Recommend

CEO approval

Business Outlook

Pros

The biggest pros for me are the people and the opportunities for growth. The culture is very team-oriented, and there’s a genuine willingness to support one another and see each other succeed. I also appreciate that the company is open to trying new approaches and evolving how we work, which creates meaningful opportunities to learn, take on new challenges, and continue developing professionally.

Cons

One area for improvement would be system modernization, as updates and enhancements can be slow and sometimes create inefficiencies in day-to-day work. Additionally, communication across departments during issues or changes could be more consistent and timely to ensure teams are fully informed and able to respond effectively.

Viewing 1 - 3 of 687 Reviews

Jobs at Sallie Mae

Account Specialist - $23/hr + Monthly Incentive

Manager, Digital Marketing

Director of Social Media