Is Scholastic a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Scholastic have rated their employer with 3.2 out of 5 stars in 15 Glassdoor reviews. This is a lower than average score with the overall rating of Scholastic employees being 3.4 out of 5 stars. Search open Customer Service (CSR) Jobs at Scholastic now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Scholastic .

Does Scholastic pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Scholastic with 2.3 out of 5 stars based on 15 anonymously submitted employee reviews. This is 32.7% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Scholastic.

What are the top reviewed jobs at Scholastic?

Sales Consultant (41) , Warehouse Associate (22) , Director (18) , Inside Sales Representative (17) , Manager (17) , Warehouse Worker (17) , Sales (16) , Product Coordinator (12) , Book Fair Consultant (11) , Editor (11) , Software Engineer (11) , Designer (10) , Marketing (10) , Order Picker (10) , Account Executive (9)

What are the pros of working at Scholastic according to real employee reviews?

"Great people and a nice company" ((in 125 reviews)); "This company offers a good benefits package and employee discounts on their products." ((in 78 reviews)); "Work life balance can be good if you're not on a tight deadline" ((in 68 reviews)); "Some coworkers are great." ((in 37 reviews)); "flexible hours and within drivable distance from home." ((in 29 reviews))

What are the cons of working at Scholastic according to real employee reviews?

"Poor management and difficult to move up in the company" ((in 97 reviews)); "It strains the back out and the pay is too low" ((in 60 reviews)); "The upper management and some of the middle management is pretty awful." ((in 54 reviews)); "Salary was low." ((in 40 reviews)); "Poor leadership; disjointed business units" ((in 23 reviews))

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Scholastic

Scholastic Customer Service (CSR) reviews

3.2

9% would recommend to a friend

(15 total reviews)

Dick Robinson

9% approve of CEO

9% positive business outlook

Ratings by category

4.1

Diversity & inclusion

2.3

Culture & values

2.3

Work/Life balance

2.3

Senior management

2.3

Compensation and benefits

1.3

Career opportunities

Customer Service (CSR) employees have rated Scholastic with 3.2 out of 5 stars, based on 15 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Scholastic is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Media & Communication industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

15 reviews

3.0

Jun 10, 2025

Not what it used to be

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great employees, somewhat fun environment, ability to schedule needed days off,

Cons

Short staffed, pay, micromanage, upper management, work/life balance, increased duties without compensation, no room for growth

4.0

Apr 1, 2024

Great place to work

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great environment in office work place

Cons

Hard to get a day off with out getting docked points

4.0

Dec 15, 2023

Great team

Account manager

Recommend

CEO approval

Business Outlook

Pros

Thorough training, strong camaraderie, passionate literacy mission.

Cons

Not competitive pay, especially for the amount of work expected.

Viewing 1 - 3 of 15 Reviews

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Scholastic reviews Scholastic Customer Service (CSR) reviews

Scholastic

Scholastic Customer Service (CSR) reviews

Ratings by category

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Not what it used to be

Great place to work

Great team

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