Is Sheraton a good company to work for?

Sheraton has an overall rating of 3.6 out of 5, based on over 2,593 reviews left anonymously by employees. This rating has decreased by 4% over the last 12 months. 57% of employees would recommend working at Sheraton to a friend and 46% have a positive outlook for the business. The best reviews about Sheraton have been left by employees working as Server , Guest Service Agent and Banquet Server .

Does Sheraton pay their employees well?

According to anonymously submitted Glassdoor reviews, Sheraton employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Sheraton. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Sheraton?

57% of Sheraton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Sheraton 3.0 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Sheraton?

Front Desk Agent (138) , Front Desk Receptionist (52) , Guest Service Agent (51) , Server (38) , Housekeeper (35) , Banquet Server (31) , Bartender (30) , Server/Waiter (24) , Sales Manager (21) , Front Office Supervisor (17) , Waitress (17) , Housekeeping Supervisor (16) , Intern (16) , Manager (14) , Recepcionista (14)

What are the pros of working at Sheraton according to real employee reviews?

"Benefits are good and useful" ((in 104 reviews)); "The people were great and friendly" ((in 102 reviews)); "Helpful and friendly staff." ((in 67 reviews)); "Coworkers were great.. very caring ppl who made me laugh through the stressful days/nights." ((in 53 reviews)); "Good Work Environment at the Property" ((in 28 reviews))

What are the cons of working at Sheraton according to real employee reviews?

"Poor management unlike most other places" ((in 146 reviews)); "Low pay and still can't get paid and it's been a month" ((in 95 reviews)); "Long hours and hard to change shifts." ((in 74 reviews)); "Salary is low and obligation to come 15 min earlier to shift for handover but not getting paid for it" ((in 54 reviews)); "Only managers were compensated and opened up to foolishness" ((in 32 reviews))

What are employees saying about Sheraton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Sheraton layoffs and their outlook for job security at Sheraton in 2026.

What are the top reviewed Sheraton locations?

Dallas , San Diego , Orlando , Chicago , Phoenix , New York , Charlotte , Denver , Atlanta , New Orleans , Boston , Nashville , Indianapolis , Seattle , Honolulu , Los Angeles , Philadelphia , Redding , Carlsbad , Pittsburgh , Jacksonville , Brooklyn , Houston , Pomona , Overland Park , Myrtle Beach , Greensboro , Raleigh , Austin , Fort Worth

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Sheraton

Part of Marriott International

Sheraton reviews

3.6

57% would recommend to a friend

(1,965 total reviews)

Frits van Paasschen

63% approve of CEO

46% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Compensation and benefits

3.2

Career opportunities

3.0

Work/Life balance

3.0

Senior management

Sheraton has an employee rating of 3.6 out of 5 stars, based on 1,965 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sheraton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

5.0

Jul 13, 2026

Great management and positive employee atmosphere

Server

Recommend

CEO approval

Business Outlook

Pros

Great management and employee atmosphere

Cons

There are no cons here

5.0

May 27, 2026

Sheraton Charlotte Airport hotel team is a family!

Regional director of human resources

Recommend

CEO approval

Business Outlook

Pros

I’m proud to work at the Sheraton Charlotte Airport hotel and be part of a team that truly cares about our guests and team members. From the front desk to housekeeping and maintenance, everyone works hard to create a welcoming, clean, and comfortable experience. Management is supportive, teamwork is encouraged, and it’s rewarding to see guests leave happy and appreciated. I’m grateful to work for a company that values both its team members and its customers.

Cons

I have had a very positive experience overall and cannot identify any significant cons.

5.0

May 6, 2026

Friendly coworkers, but low pay and tough scheduling

Front desk agent

Recommend

CEO approval

Business Outlook

Pros

Friendly coworkers and team environment

Cons

Pay was relatively low, and scheduling was based on seniority, which meant I consistently worked night shifts and weekends.

Viewing 1 - 3 of 1,965 Reviews

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Jobs at Sheraton

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Night Auditor - Sheraton

Guest Services Manager