Is Shipt a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Shipt have rated their employer with 3.2 out of 5 stars in 22 Glassdoor reviews. This is an average score with the overall rating of Shipt employees being 3.2 out of 5 stars. Search open Customer Service (CSR) Jobs at Shipt now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Shipt .

Does Shipt pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Shipt with 1.6 out of 5 stars based on 22 anonymously submitted employee reviews. This is 60.9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Shipt.

How happy are Customer Service (CSR) professionals working at Shipt?

1% of Customer Service (CSR) employees at Shipt would recommend their employer to a friend. This rating has decreased by 93% in the past 12 months. Customer Service (CSR) professionals have also rated Shipt with a 1.2 rating for work-life-balance, 1.4 rating for diversity and inclusion, 1.3 rating for culture and values and 1.4 rating for career opportunities.

What are the top reviewed jobs at Shipt?

Personal Shopper (739) , Independent Contractor (75) , Full Service Shopper (68) , Communications Specialist (56) , In Store Shopper (49) , Independent Contractor Shopper (33) , Delivery Driver (31) , Driver (30) , Customer Service Representative (25) , Software Engineer (18) , Experience Team Member (17) , Shipt Personal Shopper (17) , Business Owner and Current Shipt Shopper Part Time (14) , Store Shopper (14) , Senior Software Engineer (11)

What are the pros of working at Shipt according to real employee reviews?

"The only pro to it is the flexible schedule" ((in 186 reviews)); "You can make some good money if you know how to plan out routes and organize your trips." ((in 149 reviews)); "Hours are flexible and you can work 15 hours per day if you want to." ((in 142 reviews)); "Flexible schedule is great!" ((in 117 reviews)); "Great for people that have "bad days" for whatever reason that can make it hard to have a 9" ((in 64 reviews))

What are the cons of working at Shipt according to real employee reviews?

"Poor communication between them and partnering stores either effects or gets taken out on the drivers." ((in 20 reviews)); "No training." ((in 14 reviews)); "Leadership is the biggest issue at this company." ((in 10 reviews)); "Some recent changes give the impression of being a “soft layoff,” where increased requirements may indirectly push attrition rather than being addressed transparently." ((in 6 reviews)); "The new ceo has completely run this company into the ground" ((in 6 reviews))

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Shipt Customer Service (CSR) reviews

3.2

1% would recommend to a friend

(22 total reviews)

Kamau Witherspoon

1% approve of CEO

Ratings by category

1.6

Compensation and benefits

1.4

Diversity & inclusion

1.4

Career opportunities

1.3

Culture & values

1.3

Senior management

1.2

Work/Life balance

Customer Service (CSR) employees have rated Shipt with 3.2 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Shipt is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

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Gender

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Disability

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Reviews by job title

22 reviews

5.0

Jun 24, 2026

Great coworkers in a positive environment

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

good job love the workers

Cons

no issues great company love the environment

1.0

May 12, 2026

Horrible company beware!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

None- The absolute worst company in the world please do not waste your time trying to work for them.

Cons

Everything- You will be best going somewhere else.

3.0

Aug 19, 2024

Nice job if needing experience

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Staying busy, benefits, pay, some down time, getting to leave early

Cons

Strict, metrics, disorganized, hard to take off

Viewing 1 - 3 of 22 Reviews

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Shipt Customer Service (CSR) reviews

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Great coworkers in a positive environment

Horrible company beware!

Nice job if needing experience

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