Shopify Customer Service Representative - Guru reviews

3.9

55% would recommend to a friend

(166 total reviews)
avatar

Tobias Lütke

93% approve of CEO

83% positive business outlook

Customer Service Representative (Guru) employees have rated Shopify with 3.9 out of 5 stars, based on 166 company reviews on Glassdoor. This indicates that most Customer Service Representative (Guru) professionals have a good working experience there. Shopify is rated in line with the average (within 1 standard deviation) by Customer Service Representative (Guru) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

166 reviews
3.0
Oct 21, 2025

Shopify Guru

Recommend
CEO approval
Business Outlook

Pros

Benefits were customizable and pretty good. Time off was rather flexible. Opportunity for growth in company. Lots of opportunity for learning.

Cons

Overworked for small amount of pay, Unrealistic expectations to resolve large issues for merchants in extremely small amount of time.

5.0
May 23, 2025

Advisor

Recommend
CEO approval
Business Outlook

Pros

Great company, they offer support to their employees, great benefits.

Cons

Very rigid and big brother like - an employee has to announce on Slack when they go pee.

1.0
May 6, 2025

Awful pressure

Recommend
CEO approval
Business Outlook

Pros

Great benefits, nice team mates, opportunities to up-skill.

Cons

Very stressful. They treat burnout as normal. Constantly under pressure to do three chats at once. Micromanaged at every second. Frequent performance reviews. Need to brown nose in order to move to a different role.

Viewing 1 - 3 of 166 Reviews

Glassdoor has 4,287 Shopify reviews submitted anonymously by Shopify employees. Read employee reviews and ratings on Glassdoor to decide if Shopify is right for you.