Skip to contentSkip to footer
employer cover photo
employer logo
employer logo

TIAA

Engaged Employer

TIAA Customer Service Manager (CSM) reviews

3.9

91% would recommend to a friend

(2 total reviews)

Thasunda Brown Duckett

100% approve of CEO

91% positive business outlook

Ratings by category

4.9

Work/Life balance

4.8

Culture & values

4.8

Diversity & inclusion

4.8

Compensation and benefits

4.8

Career opportunities

3.8

Senior management

Ratings by demographic groups

Reviews by job title

2 reviews
4.0
Jun 21, 2023

CSM

Customer service manager (csm)
Recommend
CEO approval
Business Outlook

Pros

Great Pay, Hiring focus in on Black women and Latina, no matter what background, experience or level of education. And they're super accommodating of this group in almost every scenario except for the obvious - theft and violence.

Cons

None, its that good. Need to apply.

3.0
Aug 31, 2021

Trying is not the same as doing.

Customer service manager (csm)
Recommend
CEO approval
Business Outlook

Pros

Great benefits, desire to change, decent pay

Cons

Just can't seem to get modern technology, No accountability for errors, unmotivated staff at lower tiers of company, if you don't have the title of Director, SR. MD, VP, EVP, you will NOT be heard or listened to, promotions based on who you know not performance, every one is a 3 come bonus time, large differences in pay for same positons, and absolutely no career growth help or coaching.

Related searches: TIAA Customer Service Manager (CSM) jobs | TIAA Customer Service Manager (CSM) salaries | TIAA benefits | TIAA interviews | TIAA conversations
TIAA reviewsTIAA Customer Service Manager (CSM) reviews

Glassdoor has 4,432 TIAA reviews submitted anonymously by TIAA employees. Read employee reviews and ratings on Glassdoor to decide if TIAA is right for you.