Is USO a good company to work for?

USO has an overall rating of 2.6 out of 5, based on over 345 reviews left anonymously by employees. This rating has decreased by 24% over the last 12 months. 41% of employees would recommend working at USO to a friend and 29% have a positive outlook for the business. The best reviews about USO have been left by employees working as Volunteer , Center Operations Specialist and Center Manager .

Does USO pay their employees well?

According to anonymously submitted Glassdoor reviews, USO employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at USO. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at USO?

41% of USO employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated USO 3.1 out of 5 for work life balance, 2.9 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at USO?

Center Operations Specialist (16) , Center Manager (15) , Volunteer (13) , Duty Manager (12) , Manager (12) , Center Operations Supervisor (9) , Director (9) , Transition Specialist (9) , Center Operations Manager (6) , Area Operations Manager (5) , Coordinator (5) , Operations Manager (5) , Programs Manager (5) , Field Programs Manager (4) , Program Manager (4)

What are the pros of working at USO according to real employee reviews?

"Great benefits and relaxed atmosphere" ((in 34 reviews)); "Great people and place to work" ((in 20 reviews)); "Overall, I think the USO has an incredible mission and would highly recommend everyone to work here!" ((in 13 reviews)); "The generous PTO plan" ((in 10 reviews)); "Great Team and people to work with" ((in 10 reviews))

What are the cons of working at USO according to real employee reviews?

"Huge turn over in the PACIFIC for lack of leadership and support" ((in 30 reviews)); "aggressive management that causes staff members to feel unwelcomed and uncomfortable" ((in 12 reviews)); "Pay was low for what the job entailed." ((in 9 reviews)); "Little work/ life balance" ((in 9 reviews)); "Salaries and titles are based on company donations." ((in 8 reviews))

What are employees saying about USO layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about USO layoffs and their outlook for job security at USO in 2026.

What are the top reviewed USO locations?

Arlington , Washington , San Diego , Honolulu , Virginia Beach , San Antonio , Orlando , Chicago , Great Lakes , New York , El Paso , Schofield Barracks , Long Beach , Colorado Springs , Jacksonville , Atlanta , Florida City , Richmond , Chesapeake , Kansas City , Derby , Flushing , Wappingers Falls , Phoenix , Fairbanks , Ann Arbor , Charlotte , Fort Bragg , Hubert , Cypress

USO reviews

2.6

41% would recommend to a friend

(321 total reviews)

Lt. Gen. (Ret.) Michael Linnington

9% approve of CEO

29% positive business outlook

Ratings by category

3.3

Compensation and benefits

3.1

Diversity & inclusion

3.1

Work/Life balance

2.9

Culture & values

2.6

Career opportunities

2.2

Senior management

USO has an employee rating of 2.6 out of 5 stars, based on 321 company reviews on Glassdoor which indicates that most employees have an average working experience there. The USO employee rating is 30% below average for employers within the Nonprofit & NGO industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

321 reviews

5.0

Jul 13, 2026

Fun work environment with professional development opportunities

Center operations coordinator

Recommend

CEO approval

Business Outlook

Pros

~Professional Development Opportunities ~No experience needed to start ~Fun work environment ~Low stress job

Cons

~High turn around rate (military spouses) ~Potentially odd working hours

5.0

Mar 21, 2026

Great Place to Work

Center manager

Recommend

CEO approval

Business Outlook

Pros

The people believe in what they do. The volunteers all want to be there.

Cons

Salaries and titles are based on company donations. Stopped allowing cash donations from patrons which lowered total overall donations.

5.0

Mar 10, 2026

Americans supporting Americans

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Vital mission supporting service members for generations Excellent staff with commitment to mission

Cons

Organization has massively grown due to support it is providing globally and needs to streamline things a bit more. Just the effects of doing more activity daily than most nonprofits do annually

Viewing 1 - 3 of 321 Reviews

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Jobs at USO

Enterprise Data Analyst

Executive Assistant to the Chief Administrative Officer (CAO)

Center Operations Specialist

Center Operations Manager

Center Operations Specialist

USO

USO reviews

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Fun work environment with professional development opportunities

Great Place to Work

Americans supporting Americans

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