Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Wayfair

      Engaged Employer

      Wayfair Customer Service Manager (CSM) reviews

      1.6

      16% would recommend to a friend

      (3 total reviews)
      avatar

      Niraj Shah

      Not enough data to show CEO approval

      16% positive business outlook

      Ratings by category

      2.6

      Culture & values

      2.6

      Diversity & inclusion

      2.2

      Work/Life balance

      2.2

      Compensation and benefits

      1.7

      Career opportunities

      1.4

      Senior management

      Ratings by demographic groups

      Reviews by job title

      3 reviews
      1.0
      Oct 20, 2022

      Toxic environment

      Customer service manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      A lot of great people within the company that are always kind and willing to help. Some good benefits.

      Cons

      Senior leadership lacks direction and transparency. Lack of diversity in leadership. Toxic environment that crosses personal lines.

      3.0
      Jun 7, 2022

      Needs Improvement

      Customer service manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice culture and people were nice

      Cons

      Systems are faulty and not very honest with their processes. High attrition!

      Related searches: Wayfair Customer Service Manager (CSM) jobs | Wayfair Customer Service Manager (CSM) salaries | Wayfair benefits | Wayfair interviews | Wayfair conversations
      Wayfair reviewsWayfair Customer Service Manager (CSM) reviews

      Glassdoor has 7,906 Wayfair reviews submitted anonymously by Wayfair employees. Read employee reviews and ratings on Glassdoor to decide if Wayfair is right for you.