eGain reviews

2.7

26% would recommend to a friend

(532 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

eGain has an employee rating of 2.7 out of 5 stars, based on 532 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

532 reviews
5.0
Jun 12, 2023
Recommend
CEO approval
Business Outlook

Pros

Great people, family feel, able to grow and lean, professional

Cons

Slow to change, Lack of well developed processes

avatar
eGain Response
3y
Thank you for sharing your feedback on your experience at eGain. We are happy to hear that you were able to grow and learn during your tenure with the company. We aim for our employees to feel heard and valued. We appreciate your feedback on how we can improve as a company moving forward. eGain wishes you the best in your future endeavors!
5.0
Oct 24, 2022
Recommend
CEO approval
Business Outlook

Pros

I really appreciated eGain’s company culture. My leadership team did an amazing job at communicating all efforts that were needed in getting projects/assignments done. I had great direction from my team lead. I had an overall positive experience at eGain and truly appreciated the guidance I received. It was a pleasure working with my team. Once you find your routine, the work becomes seamless and enjoyable. Great benefits and 401k employer matching too!

Cons

Relatively low compensation is the only con

avatar
eGain Response
3y
Thank you for sharing your experience and taking the time to write a review! And thank you for all your contributions at eGain. We are pleased that your leadership team provided the guidance you needed to excel in your role and continue to grow. Thank you for providing your opinion on areas that can be improved as we continue to grow as a company. eGain wishes you the best in your future endeavors!
Viewing 1 - 3 of 532 Reviews

Glassdoor has 547 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.