Job Training

Ineffective 3 week job training for all customer experience employees

There were three weeks of training teaching you everything about the company with hands-on trainers!

As a part-time remote stylist, we had 1 full day of in-person training and then online modules to complete each week.

Training day is rough. You are given a free lunch but you also aren't paid for lunch hour, which sucks.

Top notch online training. They put so much into this, it's incredible.

I'd actually like to give them -5 stars for this one. It's HORRIBLE. You're trained by other stylists who have worked there for less than a year and don't even know what half of the correct procedures are. It's a nightmare! You're trained by "tenured" stylists who don't have a clue how to train and will probably tell you 50 conflicting things because the company goes through so many changes that you'll have to try to keep up. Almost everything is communicated via email with no portal to reference or if it is in writing, it changes and they move it to a different place. We just got a brand new Intranet that's ridiculously cumbersome and oddly difficult to navigate. The onboarding process takes about 6 weeks and it's basically on-the-job training. Your "lead" stylist is your manager and spends half her time interviewing and training new stylists to replace the ones who recently quit or got fired. You do the math. The attrition rate is through the roof! I started 2 (or 2.5 if you count the 6 months it took to actually hire me) years ago and am the only one left from my training cohort. But I get told I may be fired at least once a month for "low stats." Fun times! Basically, if you do well enough in your first 6 months you'll probably be promoted to lead stylist which I'm starting to learn is the only way to work here for more than 2 years. You'll have to cheat the system to do it which means make sure you're hitting 4.25 Fixes per hour or you'll be put on an improvement plan and fired if you don't quit first. BTW, don't quit. Make them fire you if you want any chance at unemployment. If you give notice, they'll terminate you immediately with no time to look for another job. You'll have to work way more hours off the clock to hit the 4.25 fixes per hour (FPH). That reminds me, this company likes to use stupid acronyms instead of normal words for things like warehouse=hizzy. Oh, and they rarely explain what any of the acronyms or weird terms mean, so good luck deciphering the 20+ (LOOOONG) emails you get each week and get less than 15 minutes of paid time to read them. (bahahahaha!)

they are very hands on. Great leaders assigned to each employee nd extensive training is offered

The job itself was really simple so they didn't have to do much for the training.

Awesome job training and it is paid.

One day training on clothes selection, note creation etc.