Customer Service Representative applicants have rated the interview process at 1-800 Contacts with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 62.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 8 days to get hired, when considering 20 user submitted interviews for this role. To compare, the hiring process at 1-800 Contacts overall takes an average of 9 days.
Common stages of the interview process at 1-800 Contacts as a Customer Service Representative according to 20 Glassdoor interviews include:
Phone interview: 29%
One on one interview: 20%
Skills test: 18%
Background check: 18%
Personality test: 7%
Drug test: 4%
Other: 2%
Presentation: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at 1-800 Contacts
Accepted offer
Positive experience
Average interview
Application
I applied in-person. The process took 3 days. I interviewed at 1-800 Contacts (Draper, UT) in May 2014
Interview
They have you shadow current employees to help you get a feel for the job. You listen to calls and once you are completed with that, they give you a tour of the building and tell you more about the company and the benefits they offer.
remote and chill very nice lady she just asked questions and was offered right in the interview very nice offer, highly recommend you interview with them if you are interested you may get it
I applied online. The process took 6 days. I interviewed at 1-800 Contacts (Texas City, TX) in Nov 2025
Interview
The interview process was great and my interviewer was really sweet and answered all my questions made sure I understood everything and stayed engaged the whole interview made sure i knew which hours were available and even asked which hours i desired
I applied for the position through the company website. I took a test at HQ in Draper, UT. I interviewed with one person on the phone, and one person, in person.
I was told that if I started started the job and did not like it, don't just quit, let us know and we will find another place for you to work within the company that may be a better fit.