With 1800flowers.com, you fill out an online application that includes a standard application, personality test/survey, a computer/equipment questionnaire, and a virtual customer service simulation test. If you pass the personality inventory and the simulation, you select a phone interview date from a calendar. When the interviewer calls, they will verify you have the correct computer setup, headsets, landline and high speed internet. They will briefly ask you about your customer service and sales experience and previous work history. They will tell you about the work expectations such as up to 55 hours during busy times (more if you want it), pay rate, and training (paid), etc. They also inform you that the job is seasonal and you may or may not be kept on when the season ends & you may or may not be asked back for the following season. After the interview is complete, if all is satisfactory, they will send you paperwork via email. Some of it can be done online and some must be sent in. Some paperwork requires you to visit a notary. They will give you a training date and links to set up software on your computer and once you complete that, you must contact them via AOL instant messenger to save your spot in training. The training takes place over the web with a special program called Webx. Training time depends on whether you will be trained as a customer service & sales agent or just a sales agent. Once you complete training, you have two chances to pass the test to become an agent. Once you pass the test, you complete what's known as "nesting," which is where you take live calls while still in a small training group for more individualized attention by supervisors. Nesting is usually a day or two. After that, you hit the ground running & receive a supervisor & team assignment & a schedule.

The company sends an email, with a link to the virtual interview. The interview itself was over the phone, but the questions are listed online. You can record your answers, listen to them, and change/ re-record if necessary.