I applied online. The process took 1 week. I interviewed at 8x8 in Oct 2025
Interview
Ghosted. Recruiter did not talk much about the role. We small talked and only after I mentioned we should talk about the role did we discuss it. Let me be clear I liked the recruiter and we connected. They stated I would move forward to talk to the hiring manager and then crickets after we hung up, even after a follow up thank you and a check in for updates.
Other Customer Success Manager Interview Reviews for 8x8
Poor leadership decisions, let a lot of good talent go to competitors. Face fits feeling about the place. Constantly left to face customers with no data and take all the negative messaging both internally and externally
Interview questions [1]
Question 1
Talk me through a tough decision we a no win outcome
Candidates applying for Customer Success Manager roles take an average of 7 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at 8x8 overall takes an average of 19 days.
Common stages of the interview process at 8x8 as a Customer Success Manager according to 1 Glassdoor interviews include:
Phone interview: 100%
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