Customer Service Representative applicants have rated the interview process at AAA Northeast with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 42.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 7 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at AAA Northeast overall takes an average of 37 days.
Common stages of the interview process at AAA Northeast as a Customer Service Representative according to 2 Glassdoor interviews include:
Phone interview: 50%
Skills test: 50%
Here are the most commonly searched roles for interview reports -
Interview focused largely on retail experience, customer service. Prominent focus on promoting AAA’s credit card and how the candidate would do so. Interview lasted around 15-30 minutes. I interviewed with the manager and assistant manager .
Interview questions [1]
Question 1
Give an example of excellent customer service you have provided or experienced
The process took 1 week. I interviewed at AAA Northeast (Hartford, CT) in Aug 2024
Interview
Automated system where you are given about 30 seconds to answer each question. At first, there are questions that you answer in yes or no format by pressing one or two on your mobile device.
Interview questions [1]
Question 1
Tell us about a time you experienced an upset customer