1. Application Submission: • The process usually begins with submitting your application, including your resume and cover letter, through the company’s career portal or email. 2. Resume Screening: • HR or recruitment personnel will review your resume to ensure that your qualifications match the job requirements. 3. Initial Screening Interview: • You may have an initial phone or video interview with a recruiter or HR representative. This interview aims to get a basic understanding of your background, experience, and motivation for the role. 4. Skills Assessment: • Depending on the company, you may be asked to complete skills assessments or tests relevant to the Tour Executive position. These assessments may evaluate your knowledge of travel logistics, customer service, or problem-solving abilities.
Interview questions [1]
Question 1
Can you describe a challenging customer service situation you encountered and how you successfully resolved it during your time as a Customer Service Agent?
It was good, 3 stages. Everyone was super nice and made it feel like more of a conversation rather than an interview. If I had to rate it, it would be a solid 8/10
Interview questions [1]
Question 1
3 main questions which were built upon.
Why us?
Why you?
Why now?
Top et facile à conseiller svp
Je dois garder la chose confidentielle
Super société conviviale et agréable à vivre
Je vous la conseille vivement
Je n'ai plus rien à dire je pense.
Three rounds of interviews, starting with HR. Then a manager from a different department. Finally with Hiring Manager. Each interview took approximately 40 minutes to one hour. It was a very positive atmosphere with flexibility to meet my schedule.
Interview questions [1]
Question 1
Describe a time when you had to deal with a difficult customer
Customer Service Representative applicants have rated the interview process at ABC with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 74% positive. To compare, the company-average is 66.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 6 days to get hired, when considering 23 user submitted interviews for this role. To compare, the hiring process at ABC overall takes an average of 21 days.
Common stages of the interview process at ABC as a Customer Service Representative according to 23 Glassdoor interviews include:
Skills test: 18%
Background check: 18%
Phone interview: 16%
One on one interview: 11%
Presentation: 9%
Personality test: 7%
Drug test: 7%
Group panel interview: 7%
Other: 5%
IQ intelligence test: 2%
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